Assistant Store Manager - Aspen Collection

With roots dating back to 1946, Aspen Skiing Company, a division of Aspen One , owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Inspired by place, united by purpose, defined by you, Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation.

Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Instagram and Facebook.

Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.

The Assistant Store Manager supports daily store operations, drives team performance, and ensures a consistent, elevated guest experience across Aspen Collection retail and seasonal rental locations. This role serves as a hands-on leader responsible for developing team members, executing operational priorities, and maintaining exceptional service, merchandising, rental, and operational standards. The Assistant Store Manager acts as Manager on Duty in the absence of the Store Manager, ensuring seamless operations, strong team alignment, and a premium guest experience that reflects the Aspen Collection brand. This position reports to the Store Manager.

Job Posting Deadline: Applications for this position will be considered on a rolling basis.

Responsibilities

The budgeted salary range for this position is $63,000 - $75,600. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.; Partner with the Store Manager to lead daily store operations, ensuring alignment on priorities, execution, and team performance while assuming full operational ownership in the Store Manager's absence; Lead the sales floor during shifts by directing team focus, managing guest flow, and adjusting priorities in real time to deliver an elevated guest experience and maximize sales opportunities; Model and reinforce exceptional guest service standards by delivering personalized service, addressing escalated guest concerns promptly, and ensuring professional resolution that builds guest loyalty and reflects the Aspen Collection brand; Drive retail and rental performance through effective selling behaviors, client engagement, cross-selling, and accountability for key performance metrics including sales, conversion, average transaction value, units per transaction, and guest experience; Coach, develop, and provide real-time feedback to associates and supervisors while supporting hiring, onboarding, and training to build a knowledgeable, high-performing team; Oversee rental operations to ensure proper equipment selection, fitting, presentation, safety standards, and seamless integration with the overall retail guest experience; Ensure accurate POS operations and cash handling standards, resolving escalated transaction issues and reinforcing accountability across the team; Support inventory management including receiving, replenishment, transfers, and cycle counts while maintaining exceptional visual merchandising, premium store presentation, inventory accuracy, and brand standards; Assist with scheduling and labor management to align staffing levels with business demand while ensuring appropriate floor coverage and an exceptional guest experience; Ensure compliance with company policies, safety standards, and operational procedures, including execution of opening and closing responsibilities and maintaining overall store readiness; Foster a culture of accountability, collaboration, continuous improvement, product knowledge, and service excellence while supporting company initiatives, seasonal product launches, promotional events, and community activations; Other duties as assigned

Requirements

High school diploma or equivalent required, college degree preferred; 2–5 years of experience in premium retail, hospitality, outdoor retail, luxury retail, rental operations, or guest service environments required; Minimum 1–2 years of previous supervisory or leadership experience required; Demonstrated experience managing teams in a fast-paced, high-volume retail or rental environment preferred; Experience in premium retail, apparel, outdoor, ski, snowboard, or seasonal rental operations strongly preferred; Minimum 1 year of experience with POS systems, cash handling, and operational reporting required; Knowledge of premium retail and seasonal rental operations, including sales drivers, guest service standards, merchandising, visual presentation, and team workflows; Knowledge of POS systems, cash handling procedures, inventory management, and basic operational reporting; Strong leadership and communication skills with the ability to coach, motivate, and influence team performance; Skill in making timely, effective operational and guest service decisions in a fast-paced, guest-focused retail environment; Skill in delivering exceptional guest service while modeling premium hospitality and sales expectations for the team; Skill in conflict resolution and addressing guest concerns and performance issues in a professional and constructive manner; Ability to manage multiple priorities and adapt quickly in a fast-paced, seasonal retail and rental environment; Ability to build and maintain a positive, accountable, and collaborative team culture; Ability to maintain exceptional attention to detail in merchandising, operational execution, inventory accuracy, and guest interactions; Ability to organize, prioritize, and execute responsibilities effectively while supporting overall store performance

Benefits

Health, Dental and Vision Insurance Programs; Flexible Spending Account Programs; Life Insurance Programs; Paid Time Off Programs; Paid Leave Programs; 401(k) Savings Plan; Employee Ski Pass and Dependent Ski Passes; Other company perks