Assistant Store Manager

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.

Responsibilities

Lead store team members in providing excellent customer service; Supervise customer service levels and team member execution on customer service programs; Ensure retail sales counter is adequately staffed during peak hours; Assist store manager in setting team member goals and providing feedback; Assist in hiring process by recruiting, interviewing, and evaluating candidates; Ensure telephone is answered according to company policy; Process buy online/ship to store, hub, store-to-store transfers, and DC add orders; Handle special orders and outside purchases using electronic ledger; Process retail customer returns and exchanges efficiently; Ensure merchandise is invoiced before leaving the store; Communicate Zipline messages and delegate Image Maker and merchandising tasks; Ensure team members comply with company policies; Perform store opening/closing duties, including securing building and deposits; Assist store manager in maintaining store building, parking lot, signage, computer hardware, and delivery vehicles

Requirements

Sales Specialist Training; Assistant Manager Certification; RSS Certification

Nice to have

Bilingual; Certified Parts Professional Certification; ASE Certification; Fluency in multiple languages (Spanish is highly desired)

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth