Assistant Store Manager

Polène boutiques immerse clients in our unique universe, attracting a high-end, international clientele. As Assistant Store Manager, you will support the Store Manager in driving sales performance, managing daily operations, and developing the boutique team. You will play a key role in maintaining Polène's standards of excellence while ensuring a seamless and elevated client experience.

Responsibilities

Support the achievement of daily, weekly, and monthly sales targets; Implement commercial action plans and contribute to sales performance; Represent Polène's excellence and champion our products and craftsmanship; Deliver an exceptional customer experience and support premium CRM initiatives; Identify opportunities to strengthen client engagement and retention; Support the Store Manager in overseeing daily boutique operations; Collaborate with headquarters teams on operational and strategic initiatives; Coordinate stock management with the stock team and Procurement Officer; Ensure consistent execution of visual merchandising and brand standards; Support customer service processes, including repairs, warranties, returns, and exchanges; Ensure store procedures and operational standards are followed; Support the Store Manager in leading, coaching, and motivating the boutique team; Foster a positive and collaborative working environment; Participate in recruitment, onboarding, and training of new employees; Identify training needs in partnership with the Retail Excellence and Training Manager; Support staff scheduling and daily team briefings; Provide ongoing feedback and encourage team development

Requirements

Minimum 3–5 years of experience in luxury retail; Previous supervisory or management experience; Strong leadership and communication skills; Demonstrated ability to support sales performance and operational excellence; Excellent organizational skills and attention to detail; A proactive, collaborative, and solution-oriented mindset; Fluent in English; Proficient in Microsoft Office and Google Workspace

Nice to have

Additional language skills

Benefits

Competitive salary, plus bonus incentive; Monthly ICHRA medical stipend; Dental & vision insurance with employer contributions; 401(k) plan; Monthly and quarterly performance bonuses; Paid Time Off, including vacation and sick time; Employee discount on the full range of leather goods and jewelry; Complimentary ClassPass membership; Commuter benefits for transit (pre-tax, where applicable); Opportunities for growth within the expanding U.S. retail network; A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork