Assistant Store Manager (Sur La Table)

As an Assistant Store Manager at Sur La Table, you play a key role in the success of the store by assisting a high-performing retail team that inspires customers throughout every stage of their culinary experience. The Assistant Store Manager helps cultivate a positive store culture focused on #bestincenter service, a company-wide standard for excellence in service.

Responsibilities

Supports the recruitment, training, and ongoing development of a high-performing team; Provide coaching and feedback to ensure team members deliver outstanding customer experience; Assist in development plans to support individual and team growth; Represent Sur La Table's brand and culture by creating memorable, educational experiences; Maintains expertise by staying current on products and training; Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture; Address customer concerns and resolve issues in a timely manner; Partners with the General/Store Manager in developing and implementing strategies, including merchandising, marketing, and customer engagement; Analyze daily performance metrics, apply insights to drive results, and lead follow-ups; Consistently meet or exceed monthly sales goals; Assist with daily store operations, ensuring compliance with policies and procedures; Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising; Ensure store safety and cleanliness, addressing maintenance needs promptly; Assist with maintaining accuracy and integrity of associate records; Adhere to applicable wage and hour laws and accurately record time worked; Model and ensure all Sur La Table policies and SOPs are communicated effectively and consistently followed

Requirements

Must be 21 years of age or older at the time of employment; 1-2 years of retail management experience, preferably in a specialty or culinary retail environment; Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals; Strong leadership skills with the ability to inspire, develop, and retain a high performing team; Excellent communication, problem-solving, and decision-making abilities; Passion for community engagement and providing exceptional customer experiences; Ability to communicate verbally and work cooperatively with associates and customers; Ability to remain standing for up to 5 hours at a time; Ability to move about the store coaching and directing associates, selling to customers and retrieving merchandise from stockroom or sales floor; Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor; Ability to lift and/or move merchandise weighing up to 50 lbs; Ability to ascend/descend ladders to retrieve and/or move merchandise; Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work; Workweeks are expected to be between 36 and 40 hours with the ability to have a flexible schedule, including nights, weekends, and holidays; Regular and predictable attendance

Nice to have

Retail management experience in a specialty or culinary retail environment; Proficiency in Microsoft Office and retail management systems