Assistant Store Manager (Sur La Table)

As an Assistant Store Manager at Sur La Table, you play a key role in the success of the store by assisting a high-performing retail team that inspires customers throughout every stage of their culinary experience. The Assistant Store Manager helps cultivate a positive store culture focused on #bestincenter service, a company-wide standard for excellence in service.

Responsibilities

Supports the recruitment, training, and ongoing development of a high-performing team; Provide coaching and feedback to ensure team members deliver outstanding customer experience; Assist in development plans to support individual and team growth; Represent Sur La Table’s brand and culture by creating memorable, educational experiences; Maintains expertise by staying current on products and engaging in training; Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture; Address customer concerns and resolve issues in a timely manner; Partners with the General/Store Manager in developing and implementing strategies to exceed sales and financial goals; Analyze daily performance metrics, apply insights to drive results, and lead follow-ups; Consistently meet or exceed monthly sales goals; Assist with daily store operations, ensuring compliance with company policies and procedures; Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising; Ensure store safety and cleanliness, addressing maintenance needs promptly; Assist with maintaining accuracy and integrity of associate records; Adhere to applicable wage and hour laws and accurately records time worked; Models and ensures all Sur La Table policies and SOPs are communicated and followed

Requirements

Must be 21 years of age or older at the time of employment; 1-2 years of retail management experience; Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals; Strong leadership skills with the ability to inspire, develop, and retain a high performing team; Excellent communication, problem-solving, and decision-making abilities; Passion for community engagement and providing exceptional customer experiences; Ability to communicate verbally and work cooperatively with associates and customers; Ability to remain standing for up to 5 hours at a time; Ability to move about the store coaching and directing associates; Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch; Ability to lift and/or move merchandise weighing up to 50 lbs; Ability to ascend/descend ladders; Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse; Workweeks expected between 36 and 40 hours with flexible schedule including nights, weekends, and holidays; Regular and predictable attendance

Nice to have

Proficiency in Microsoft Office and retail management systems preferred; preferably in a specialty or culinary retail environment