Assistive Technology Repair Technician

As an Assistive Technology Repair Technician, you will diagnose, troubleshoot, repair and test assistive technology devices in an organised way so they can be returned to use safely and as soon as possible. You will report to our Repair Operations Lead and collaborate with colleagues across the Operations, Technical Support and Logistics teams, both locally and internationally, to manage repairs and communicate progress, delays and risks clearly. This is a permanent, part-time and on-site role (3 days per week) based in our office in Tonsley, Adelaide with potential to go full-time in the future. Preferred start date is early December 2026.

Responsibilities

Diagnose, troubleshoot, repair and test assistive technology devices in an organised way so they can be returned to use safely and as soon as possible; Inspect devices and accessories, identify faults in components (LCDs, mainboards, etc.), and complete appropriate repairs in line with Tobii Dynavox procedures and quality requirements; Support device configuration activities (Windows licence, device testing, and quality checks etc.) and, as needed, device assembly activities; Handle equipment, tools and components safely and maintain an orderly repair workspace; Record assessments, work completed, parts used and repair outcomes accurately in relevant systems; Coordinate with colleagues to resolve issues and return equipment within agreed service expectations; Contribute practical ideas that improve repair quality, consistency, and customer outcomes

Requirements

Certificate III in Electronics or a higher relevant qualification with a solid understanding of hardware diagnostics and device repair; Any hardware-related experience in repair, service or technical support (2–4 years preferred); Familiarity with ESD-safe work environments; Ability to follow structured troubleshooting methods, repair processes, and instructions accurately; Strong attention to detail and organisational skills; Clear written and verbal communication skills and basic Microsoft Office proficiency (Outlook, Excel, Word)

Nice to have

Experience with assistive technology equipment, medical devices, or other regulated hardware; Foundational soldering skills or component-level repair knowledge; Experience with any ticketing or ERP system such as Salesforce or Microsoft Dynamics

Benefits

Flexibility to do what truly matters outside of work; Opportunity to grow your career within a dynamic, global company