Associate Account Director (Healthcare Communications)

Real Chemistry is looking for an Associate Account Director to join our growing team! The Account Director is responsible for client relationships and serves as a trusted partner to clients. The ideal candidate for this role has a stellar client services reputation and is passionate about health care and digital health. In addition to leading client engagements, they will manage and galvanize cross-functional team members to think smarter, work effectively, drive innovative and integrated solutions, and deliver groundbreaking results and client satisfaction.

Responsibilities

Develop and maintain productive client relationships to ensure that recommendations and results surpass client expectations.; Manage internal teams to ensure technical and operational excellence in all executions; Act as a gate-keeper in identifying red flags and recommending proactive solutions to mitigate risk; Escalate problems and risks appropriately using sound judgement and technical knowledge; Collaborate with colleagues and peers throughout the business to identify opportunities to streamline, elevate and innovate our tactical processes; Train junior staff on Real Chemistry processes, account management responsibilities and the healthcare / digital landscape; Understand cross-functional capabilities and motivates cross-functional teamwork; Motivate teams through engaging and active management and career development practices; Set clear performance objectives and utilizes all management tools to communicate alignment and performance measures; Through your stewardship of client budgets and internal resources you have become a trusted partner for your client, ensuring all campaigns are perfectly executed; Thoroughly understands and communicates clients’ expectations internally to ensure staffing resources and performance expectations are met; Maintain ongoing, effective communications with client peers to ensure there are no surprises and Real Chemistry’s work is meeting all expectations; Contribute to overall client financial management and establishes and meets internal client and project revenue targets; Participate in quarterly and annual strategic communications planning and business analysis; Manage multiple client projects of varying sizes in a fast-paced environment; Collaborate with client peers to drive solutions that respond to business and communications challenges; Develop a thorough understanding of Real Chemistry’s capabilities and demonstrates a passion for healthcare, digital and communications to help spot opportunities for the client to achieve greater success; Work closely with the client and internal teams to identify organic growth opportunities; Successfully create drafts of decks for programs, media strategies, POVs, etc. for review and input from senior team members; Look for ways to identify, develop and grow integrated business (social media/digital, content)

Requirements

The position may require some domestic travel for client meetings and conferences (10 percent).; Bachelor’s degree in communications, marketing or a related field or equivalent experience is required (6-8+ years); Must have healthcare PR experience; Thorough understanding of the ever-changing digital landscape; Exceptional project management skills: demonstrated ability to work under pressure to meet deadlines, prioritize and manage detailed budgets; Excellent business communication skills; Informal/formal presentation and writing skills; including presenting to clients; Skilled in data communication; Can explain complex technical terms, clinical trials, and studies pertaining to the brand; Able to develop final documents and presentations and guide strategy for junior staff; Able to communicate critical information to management and the client; Proven ability to develop and maintain strong and productive client relationships; Able to develop solutions to client needs and problems; Collaborates with internal partners to strategize ideas; Researches the market to identify trends and data to support ideas; Understands program objectives and strategies; Ability to direct and synthesize research for new business; Have a professional presence, perform with a sense of urgency and with a profound client service orientation; High energy, able to effectively operate in fast-paced, growing and evolving environment

Nice to have

Integrated experience; Passionate about health care and digital health

Benefits

Free snacks; Generous holiday and paid time off; Options for private medical, dental, and vision plans; Support in saving for the future; Mental wellness coaching and support; Access to more than 13,000 online classes with LinkedIn Learning