Associate Account Director

At CourtAvenue, an Associate Director, Business Innovations acts as a key client partner, ensuring seamless execution of business strategies and optimizing internal team processes. This pivotal role is the bridge between executional management and strategic leadership, focusing on driving day-to-day business success while actively developing the skills needed to tackle complex, high-level business challenges. The AD, BI is an exceptional communicator, highly organized, and committed to building strong, constructive relationships across client and internal teams. This role sits on a commerce-focused account, partnering closely with a Group Director, BI and a cross-functional team to deliver integrated programs across digital, ecommerce, retail, shopper, and in-store.

Responsibilities

Act as primary contact for some clients, leading both strategic and executional parts of the work in partnership with client operations; Support the Group Director in high-level strategic and financial conversations with senior-level clients (Sr. Brand Manager, VP/EVP) through co-led (2:1) interface; Work across a portfolio of commerce clients and champion client business needs and objectives within CourtAvenue; Proactively identify growth opportunities for clients and build meaningful relationships while ensuring successful delivery; Show up in person at the client's office, building relationships across the client organization; Bring working knowledge of commerce program development, including website UX/UI design, content management, and shopper marketing, into client conversations and team direction; Support the Group Director in tracking project financials and business performance; Provide research and organizational support for new business proposals and pitches; Partner closely with Client Operations to support the team in delivering work efficiently; Facilitate and organize cross-functional communication and documentation across Strategy, Creative, Media, and Data teams

Requirements

8+ years of progressive professional experience in digital, creative, media, or business consulting environments; Proven ability to manage complex, multi-faceted projects requiring alignment across numerous internal and external stakeholders; Exceptional written and verbal communication skills, including the ability to articulate complex concepts clearly and persuasively; Self-starter with a solutions-oriented mindset and the ability to navigate challenges and negotiations with professionalism; Comfortable owning your work end-to-end, moving at a fast pace, and operating effectively in ambiguity; A natural relationship builder who values in-person connection with clients, partners, and teams; Proven experience managing commerce programs

Nice to have

Bachelor's Degree in Marketing, Communications, or a related field preferred; Passion for business, marketing and helping clients achieve their goals; Self-starter with a positive attitude and the ability to think on your feet; Ability to negotiate in a way that delivers mutually-beneficial results; Ability to navigate conflict and difficult situations with grace that also focuses on a positive outcome; Ideally located near Minneapolis, Minnesota office