Associate Analyst-Fraud, Loss, & Abuse

The Returns, Fraud, and Abuse department is dedicated to safeguarding customer trust and business integrity. We are committed to efficiently managing returns, minimizing fraud losses, and preventing abuse of policies to ensure a fair and secure shopping experience for all our customers. Through meticulous analysis, proactive strategies, and robust collaboration with stakeholders, we strive to uphold the highest standards of transparency, accountability, and customer satisfaction. Our goal is to protect the interests of both our customers and our business, fostering long-term relationships built on reliability and trust. As a Returns, Loss and Abuse Associate Analyst, you will be pivotal in safeguarding our business from financial loss due to fraudulent activities and abuse. Your role will involve analyzing transaction patterns, identifying potential fraud indicators, and implementing strategies to mitigate risk. You will report to the fraud, loss and abuse specialist, and work closely with various departments, including marketing, promotions, and legal teams, to ensure comprehensive fraud prevention and detection. This job is located at our Global Home Office in Columbus, Ohio.

Responsibilities

Partner with the Fraud Loss and Abuse Specialist to build exception-based reporting defining and implementing risk mitigation and fraud detection on various projects; Use previous planning and promotions knowledge to build scalable dashboards, scorecards, and monitoring tools using current data visualization tools around loss exposure, flagged transactions, and fraud risk KPIs, promotional usage/misuse, loyalty program redemption patterns and irregularities, T&E spend vs. policy monitoring, and RFID loss and count data; Deliver accurate and timely reporting, dashboards, and visualizations to key stakeholders; Establish post-control implementation monitoring to evaluate effectiveness of risk mitigation measures; Create repeatable reporting frameworks, automated refreshes, and underlying data models; Maintain data integrity and establish quality checks for fraud metrics; Work cross functionally with multiple stakeholders, fostering collaboration and alignment with other business owners, project leaders, and team members

Requirements

Experience building analytics dashboards and reporting that enables a positive user experience; Experience in planning and promotions, with a comprehensive understanding of promotional setup as well as pricing and product discount strategies within planning processes; Experience with data structures, analytics, and data visualization; Ability to recognize suspicious behavior patterns in loyalty, discounting, or promotional mechanics; Exceptional communication skills that enable clear articulation of vision, strategy, and execution; Strong analytical, problem solving, and quantitative skills with data-driven approach to decision-making; Strong prioritization and focus, including comfort making tradeoffs with incomplete information; Ability to rapidly understand user needs, respond to tight deadlines, and deliver solutions that drive key business metrics

Nice to have

4-year degree in Business, Finance, Analytics, or Marketing (preferred); Experience using PowerBI, SQL & advanced Excel (preferred but not required)

Benefits

Incentive bonus program; 401(K) savings plan with company match; Annual companywide review process; Flexible spending accounts; Medical, dental and vision insurance; Life and disability insurance; Associate assistance program; Paid parental and adoption leave; Access to fertility and adoption benefits through Carrot; Access to mental health and wellness app, Headspace; Paid Caregiver Leave; Mobile Stipend; Paid time off and one paid volunteer day per year, allowing you to give back to your community; Work from anywhere (Mondays and Fridays are 'work from anywhere' days for most roles and six work from anywhere weeks per year); Seven associate wellness half days per year; Merchandise discount on all of our brands; Opportunities for career advancement, we believe in promoting from within; Access to multiple Associate Resource Groups; Global team of people who will celebrate you for being YOU!