Associate - Customer Service (Korean Speaker)

We're looking for a friendly and empathetic Associate - Customer Service (Korean Speaker) to join our team in Bangsar South, Kuala Lumpur. In this role, you will be the voice of our organization, providing exceptional support to our Korean-speaking customers while maintaining the highest standards of service quality. You will handle customer inquiries with patience and professionalism, ensuring every interaction leaves a positive impression and builds lasting customer relationships.

Responsibilities

Respond to customer inquiries via phone, email, and chat in Korean and English with a friendly and supportive demeanor; Resolve customer issues and complaints efficiently while maintaining detailed records of all interactions; Provide accurate product and service information to customers, addressing their concerns and questions; Follow up with customers to ensure their issues have been resolved to their satisfaction; Collaborate with team members and other departments to improve overall customer service quality and experience; Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores; Identify and escalate complex issues to appropriate departments or management when necessary; Contribute to a positive team environment by sharing best practices and supporting colleagues

Requirements

Fluent proficiency in Korean language (both written and verbal communication); Strong English communication skills, both written and verbal; Proven experience in a customer service or customer-facing role; Excellent problem-solving abilities and strong analytical skills; Exceptional patience, empathy, and active listening skills; Ability to remain calm and professional when handling difficult customer situations; Strong organizational skills and attention to detail; Proficiency with customer relationship management (CRM) software or similar tools (preferred); Multilingual abilities beyond Korean and English (preferred); Conflict resolution and negotiation skills (preferred); Ability to work effectively in a team environment and adapt to a fast-paced setting