Associate Director of Search Experience

As the Associate Director of Search Experience, you are a player-coach leader who owns two things above all else: the people on your pod, and the quality of the work that pod produces. You oversee a pod of search experience professionals, directly managing specialists through senior strategists while providing strategic guidance that drives team growth, retention, and exceptional client outcomes. You are hands-on in ensuring client satisfaction, serving as the first point of escalation, and contributing to high-level Search Experience strategy spanning SEO, GEO/AEO, and content.

Responsibilities

Lead and manage a pod of search experience professionals, including 2-4 direct reports from specialist to senior strategist level; Build and maintain individual development plans, coaching cadences, and mentorship for every member of the pod; Own team retention via positive team sentiment and clear paths for growth; Drive performance management using the ARC framework (Activities, Resources, Capabilities); Oversee capacity planning and staffing for search experience pod; Generate innovation and foster team training and development; Provide executive-level oversight for client accounts within the pod, including direct, hands-on support and/or act as an Account Director; Serve as the first point of escalation for client concerns; Support high-level strategy development, performance tracking, and internal audit requests; Track client churn and churn trends within the pod's book of business; Contribute to new business efforts by supporting audits, pitches, and opportunity identification; Develop compelling case studies to highlight team and client successes; Identify and act on key areas of opportunity for service expansions; Own product quality for the pod through consistent, accountable QA processes; Proactively pursue Search Experience channel evolution outside of day-to-day client work; Centralize learnings from the pod's tests and share them with the division; Lead knowledge-sharing initiatives and quarterly brainstorms; Use Claude, Omega, Iris, and Nova tools daily to automate repetitive search analysis; Maintain full working knowledge of the Power Circuit and Nova ecosystem; Drive team growth by supporting recruitment efforts, conducting interviews, assessing channel-specific skills, and building business cases for new hires; Employ AI technologies to enhance and optimize business processes; Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Requirements

Proficiency in spoken and written English at an advanced level is required for this role; 4-5 years of digital marketing experience, 3+ in an agency setting; Minimum 5 years of hands-on experience with search experience execution; 3+ years of experience managing a team, including performance management and development planning; Strong understanding of search experience’s place in the marketing funnel; Working knowledge of organic search, GEO/AEO concepts, AI search behaviors; Strong written and verbal communication skills; Self-motivated with a strong desire to build the team and the product; Strong demonstration of AI usage to optimize workflows; Strong organizational and project management skills; Excellent interpersonal skills; Strong work ethic and ability to learn quickly and independently; Interested in a long-lasting relationship with a growing company

Benefits

Base salary + commission opportunities; Prepaid Medicine Plan; 15 paid vacation days (PTO) per year; Up to 4 hours per quarter for paid Volunteer Time Off (VTO) towards philanthropic endeavors; Fully flex work environment: full-remote, in-office, or hybrid; A one time 400.000 COP Work From Home (WFH) stipend automatically added to your first paycheck; Employee Assistance Program (EAP); 17 observed Colombian national holidays + 2 mental health recharge days per year; Legal benefits like Prima, Cesantias; Paid Social Security; Unlimited opportunities for growth & leadership within a rapidly growing firm; Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s); Quarterly awards including prize money and recognition for outstanding performance; Opportunities to be involved in company DEI initiatives