Associate Operations Manager

NovaKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they're in. As an Associate Operations Manager at one of our cloud kitchen facilities, you will play a pivotal role in overseeing daily operations, ensuring facility maintenance, working to get prospective partners onboarded, and delivering exceptional customer support. This role is based in our São Paulo office location. All of our office-based teams work onsite, five days a week.

Responsibilities

Lead and train a dedicated facility team, handling scheduling, training, and performance management; Manage an efficient order fulfillment process and deliver excellent customer service; Manage a janitorial team; uphold cleaning and sanitation protocols, ensuring compliance with local health and safety regulations; Cultivate a positive and inclusive work environment, fostering teamwork and communication across teams and departments; Lead facility tours and engage with restaurants as part of relationship building and lead the overall sales pitch; Develop and maintain internal relationships to set proper expectations with potential customers and seek out value-added opportunities for customers that other teams can test out; Serve as the primary point of contact for restaurant partners, building and maintaining trusting relationships and solving any issues that arise; Quarterback the onboarding process for new restaurant partners, including assistance with permits, online delivery platform setup, and launch strategy planning; Manage the overall partner experience, preventing churn and extending the partner lifecycle; Participate in planning sessions with management and peers, utilizing data to make decisions; Review and report KPI metrics to facility management and contribute to goal setting; Manage and report the facility P&L, understanding key drivers for achieving facility-level profitability; Conduct routine inspections and maintenance audits on HVAC units, refrigeration units, water heaters, and ice machines with training and support from subject matter experts; Perform general upkeep and handle minor repairs and maintenance; coordinate with external vendors for specialized services

Requirements

Operations Management: 2 years (Preferred); Employee Management/Assistant Management: 2 years (Preferred); Restaurant Management: 2 years (Preferred); Property Management: 2 years (Preferred)

Benefits

Collaborative environment with support and guidance from experienced colleagues and managers; Opportunity to be part of a team helping restaurants succeed in online food delivery; Opportunity to learn and grow