Associate Principal Consultant -- Business Analyst (Salesforce Workflow )

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

• Bachelor’s degree in computer science, Business, Information Systems, or related field (MBA preferred)

. • 10+ years of project management experience, with at least 5 years managing Salesforce projects.

Responsibilities

Lead end-to-end Salesforce project lifecycle, including planning, execution, monitoring, and closure.; Collaborate with business stakeholders to define project scope, requirements, timelines, and deliverables.; Coordinate with Salesforce admins, developers, architects, and third-party vendors to ensure seamless execution.; Develop and maintain detailed project plans, including resource allocation, budgets, risks, and issue tracking.; Facilitate Agile ceremonies (daily stand-ups, sprint planning, retrospectives) and ensure adherence to project methodology.; Manage change requests, ensuring impact analysis and approvals are properly handled.; Ensure compliance with Salesforce best practices, governance, and security standards.; Provide regular status updates and executive-level reporting on project progress, risks, and dependencies.; Drive user adoption by supporting training, change management, and stakeholder communications.; Act as the escalation point for project-related issues and work to resolve them quickly.; Support post-go-live hyper care, triage production defects, and manage enhancement requests within a structured release • management cycle."; Deep functional understanding of mid-term contract amendments, including add-ons, upsells, downgrades, early renewals, • cancellations, and co-terming logic; Partner with Sales Ops, Customer Success, and Finance to define key SaaS/recurring revenue metrics (e.g., ARR/MRR,); Churn, Net Revenue Retention (NRR), and Renewal Rates) and reflect them in system reporting.

Requirements

Strong understanding of Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud, CPQ, etc.).; Experience with Agile and Waterfall methodologies, Scrum Master or PMP certification is a plus.; Salesforce certifications (Administrator, Platform App Builder, or Project Manager/Consultant credentials preferred). • Excellent stakeholder management, communication, and presentation skills.; Strong problem-solving skills with the ability to manage competing priorities in a fast-paced environment. Preferred; Experience with tools such as JIRA, Asana, or MS Project for project tracking.; Familiarity with Salesforce integration tools ( Net suite). • Exposure to release management and DevOps tools (Copado). • Ability to manage vendor relationships and contracts.