Atlassian Lead Consultant - ITSM/ESM Practice

As a Lead Atlassian Consultant, you shape and lead the delivery of strategic and complex ESM/ITSM solutions for our clients. You act as a trusted advisor to senior stakeholders, while also playing a key role internally as a leader, mentor, and reference for consulting excellence. You combine strategic vision, technical expertise, and leadership to drive impactful outcomes for both clients and Valiantys.

Responsibilities

Lead discovery phases and identify high-value opportunities for clients; Advise senior stakeholders on ESM/ITSM strategy, architecture, and transformation roadmaps; Design tailored solutions that align with business goals and technical constraints; Act as trusted advisor guiding clients toward long-term value realization; Lead and oversee delivery of complex or cross-practice projects; Ensure delivery approaches align with client needs, best practices, and Valiantys standards; Act as technical lead when required; Produce and review key deliverables and ensure clear reporting on progress and outcomes; Manage and support consultants, fostering a high-performance and collaborative culture; Set clear objectives, monitor performance, and provide constructive feedback; Mentor team members and support their technical and professional development; Contribute to recruitment, onboarding, and enablement of new consultants; Ensure team readiness, certifications, and continuous skill development; Act as reference point for best practices, methods, and tools; Support consultants in resolving complex or strategic challenges; Encourage knowledge sharing and contribute to practice development; Contribute to evolution of methodologies, standards, and service offerings; Work closely with Delivery Managers, Practice Leads, Sales, and Presales teams; Support complex presales activities (solution design, scoping, demonstrations); Identify business opportunities and contribute to account growth; Strengthen collaboration across teams and practices; Build and maintain strong relationships with key client stakeholders; Ensure high levels of satisfaction and service consistency; Support long-term engagement strategies and value realization; Act as escalation point for critical issues and ensure timely resolution

Requirements

Master's degree (or equivalent) in Computer Science or a related field; 7y minimum experience in consulting and leading complex projects; Deep expertise in Atlassian tools and Cloud environments; Proven ability to engage with senior stakeholders and drive strategic discussions; 3y minimum experience in team leadership, mentoring, or people management; Strategic thinking combined with strong execution capabilities; Leadership mindset with the ability to inspire and develop others; Excellent stakeholder management and communication skills; Strong problem-solving and decision-making abilities; Ability to navigate complexity and drive alignment; Commitment to quality, client success, and continuous improvement

Benefits

Meaning: Drive strategic transformation projects and influence outcomes; Learning: Continuous development through training, certifications, and communities; Flexibility: Hybrid work model supporting work-life balance; International and multicultural environment; Flexible remote work policy; Meal vouchers; 100% covered health insurance (for you and your family); Choice of equipment (PC or Mac); Supportive and collaborative culture