Attendee Product Support Coordinator ( 6M FT Contractor)

Attendee product support is at the forefront of the company, delivering an excellent customer experience to our attendees. We’re present at every part of the attendee journey, from buying tickets to collecting feedback on the event experience.

Responsibilities

You’ll be responsible for attendee support, answering questions however they come – via email, live chat or social media; You’ll find solutions for attendees while adhering to company policies and guidelines; You’ll serve as a vital internal source of feedback, delivering insights to nearly every other department; You’ll work closely with the marketing team, liaising with content, email marketing and websites on a daily basis; You’ll become an expert in our software, providing insights and attendee feedback to our product and engineering teams.

Requirements

Previous experience in customer service or a support role; Passionate about providing incredible customer support and about solving problems; An excellent communicator with an eye for detail; Ability to multitask and to think on your feet; Comfortable with working across multiple teams; You demonstrate rapid response, and embody the company’s emphasis on quality customer care, transparency and authenticity with our large, public audience; You’re a traffic director. You need to be able to understand where questions are coming from and to find the best solution; You are a problem solver. No problem is too big or too small; You build rapport easily and enjoy working with people; You are graceful under pressure and comfortable in a high-output environment.

Benefits

Fully subsidised healthcare, dental, employee assistance programme (EAP) and more; Dedicated in house L&D department, with access to workshops, online learning and resources; Company laptop, generous annual leave and flexible working arrangements, plus a weekly wellness hour; Our very own Tramway Team, which drives community and morale boosting events for employees to participate in; Annual company get-togethers, regular company charity days, and monthly wellbeing talks.