Automated Operations Engineer

At Ericsson, the Automated Operations Engineer is a core part of our Managed Services delivery, operating in line with the Ericsson Operations Engine. This role is responsible for coordinating, supporting, and executing first-level proactive and reactive operational activities to ensure customer services remain continuously available and perform within agreed Service Level Agreements (SLAs). The role provides 24/7 surveillance and monitoring across all in-scope services and infrastructure components, with a strong focus on service availability, network performance, operational stability, and automated operations. Human intervention is primarily required for exception management, escalations, and critical operational events.

Responsibilities

Perform 24/7 monitoring of services, networks, alarms, events, and performance indicators to ensure operations remain within agreed SLAs; Conduct first-level investigation and analysis to identify root causes of operational issues and proactively anticipate potential service-impacting disruptions; Supervise automated recovery processes and validate service restoration activities; Manage the full incident ticket lifecycle, including identification, creation, updates, routing, tracking, escalation, and closure; Perform first-level fault management, troubleshooting, and corrective maintenance support, escalating critical or unresolved issues to higher support levels; Coordinate with Field Operations teams for onsite maintenance and fault resolution in line with SLA and KPI commitments; Support preventive maintenance, planned work execution, and change monitoring activities within approved operational scope; Support customer experience monitoring, assess complaint trends, and contribute to operational improvement initiatives; Prepare operational reports, incident reports, and performance summaries; Perform remote access control, logical access management, and support access provisioning during critical incidents and changes; Coordinate with cross-functional teams to ensure service continuity and operational compliance

Requirements

Exclusively open to Saudi nationals in line with Saudization initiatives; BSc in Telecommunications, Computer Science, or equivalent; 0-2 years of experience in the telecom industry; Good knowledge of GSM, WCDMA, LTE, and telecom service network architectures; Understanding of service performance indicators, KPI frameworks, degradation analysis, and troubleshooting methodologies; Knowledge of telecom switching principles, transport networks, traffic concepts, and value-added services; Basic understanding of Machine Learning, Artificial Intelligence, automation, and Cloud technologies; Strong analytical and problem-solving capabilities; Excellent teamwork, communication, and cross-functional collaboration skills; Ability to work effectively under pressure in a shift-based operational environment; Proactive, detail-oriented, and results-driven mindset; Commitment to ethics, compliance, and organizational values; Fluency in English

Nice to have

Telecom or IP-related certifications are considered an advantage