Automation Service Engineering Associate I/II, Oncology

We are looking for Automation Service Engineering Associates I/II to join our growing Service Engineering team in support of clinical patient testing in one of our CLIA labs. The Automation Service Engineering Associate I/II will be responsible for delivering primary service response to laboratory operations at the Billion To One - Menlo Park (Oncology) location. The selected candidate will be part of a team responsible for troubleshooting, repair, and maintenance of laboratory equipment. The ideal candidate for this position is skilled in providing excellent customer service, troubleshooting errors with laboratory automation equipment, and maintaining detailed records of issues and resolutions. The role is an onsite position. Shift Hours: Tuesday-Saturday or Sunday-Thursday, 2:30pm-11pm (+30% PM Shift Differential)

Responsibilities

Work in a team responsible for service, support, and troubleshooting of automated processes and instrumentation; Execute or coordinate routine maintenance of laboratory equipment; Perform Installation, Operational, and Performance Qualification on equipment; Troubleshoot and triage equipment issues and involve vendors as required; Draft documentation related to equipment operation and maintenance as needed; Suggest process improvements and design a plan to execute them; Maintain organized equipment parts inventory and comprehensive equipment records; Execute special projects as assigned

Requirements

BS degree in a scientific discipline; Associate II: 1+ years of experience servicing Liquid Handlers, or 2+ years experience in a technical service role; Familiarity with the basics of a coding language and flow control logic; Understanding of clinical laboratory assays and their applications; Ability to identify, analyze and solve problems with minimal direction; Strong willingness to learn in a complex laboratory environment; Strong attention to detail and accuracy; Excellent documentation skills with working knowledge of Good Document Practices (GDP); Strong communication skills (verbal and written)

Nice to have

Experience with troubleshooting liquid handler scripts is desirable; Programming and coding experience; Experience working in a CLIA regulated environment; Experience developing training programs and performing knowledge transfer; Ability to effectively work in a team environment and build strong working relationships; High degree of initiative and self-motivation

Benefits

Working alongside brilliant, kind, passionate and dedicated colleagues in an empowering environment; Open, transparent culture that includes weekly Town Hall meetings; The ability to indirectly or directly change the lives of hundreds of thousands patients; Multiple medical benefit options with employee premiums paid 100% of select plans and dependents covered up to 80%; Extremely generous Family Bonding Leave for eligible employees (16 weeks, paid at 100%); Free UNITY Complete NIPT testing for employees & spouses; Supplemental fertility benefits coverage; Retirement savings program including a 4% Company match; Increased paid time off with increased tenure; Latest and greatest hardware; Free daily on-site lunches provided from top eateries; A variety of perks on campus (state of the art gym, restaurant); Free on-site EV charging; Generous equity options offering; Corporate bonus program; Free healthcare options; 401k match; Very generous fully paid parental leave; +30% PM Shift Differential