Automotive Service Advisor / Writer | Weekends Off | Goodyear

Job Title

Automotive Service Advisor / Writer

Location

16800 W. Yuma Rd., Goodyear, United States, 85338

Job Overview

As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.

Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

Responsibilities

Greet every guest who enters the facility with genuine hospitality and respect; Deliver exceptional phone performance by connecting with guests, confidently communicating the value of recommended services, and maximizing opportunities to capture and schedule business; Clearly present the best solution for properly repairing each guest’s vehicle in a way that is easy to understand; Consistently recommend and sell services with confidence while maintaining honesty and integrity; Direct, coordinate, and actively participate in guest service activities throughout the repair process; Manage the store’s workflow effectively and efficiently to ensure an exceptional guest experience; Ensure all approved repairs are performed to proper specifications and quality standards; Provide shuttle service to guests as needed in a CBA-branded vehicle; Maintain a positive attitude and contribute to a strong, team-oriented atmosphere; Collaborate with team members and assist others as needed; Perform additional duties as assigned

Requirements

Valid driver’s license with a driving record that meets current insurance carrier requirements; Proficiency in Windows-based computer systems and automotive shop management software; Prior experience in an automotive customer service, service advisor, service writer, or automotive sales role preferred; Strong communication skills with the ability to clearly explain vehicle needs and service recommendations to guests; Proven ability to build trust, communicate value, and convert inquiries into scheduled service appointments; Organized and detail-oriented with the ability to manage multiple priorities in a fast-paced environment; Professional demeanor with a commitment to hospitality, integrity, and team collaboration; Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm; Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.); Occasionally lifting and carrying objects over 50 lbs.; Keeping a brisk work pace in a high-volume environment

Benefits

Compensation Range: $24/hr -$26/hr Plus Significant Bonus Opportunities; Closed Every Weekend To Spend Time With Family & Friends; Paid Vacation & Paid Holidays; Healthcare Benefits Available; Matching Retirement Plans; Team Member Celebration Program - Recognizing Employees' Birthdays and Achievements Throughout the Year; Rewarding Great Work, The Quarterly Review Process provides opportunities to share goals and earn pay increases based on performance; Wellness Program Offering Chaplain Care Support; Weekly Team Lunches; Locally Owned and Operated; Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards; Ongoing Training, both OJT and through the CBA Flywheel Learning System, to support Career Advancement