Back Office Sales Support

About Bosch Engineering Center Cluj

Since its establishment in 2013, Bosch Engineering Center Cluj plays an essential role in the current transformation of the mobility sector. Through its extensive expertise in software, hardware & mechanical engineering, reliability engineering, as well as sales planning, the center contributes to the development of innovative products and services based on artificial intelligence (AI) applied in the fields of automated driving, electric and connected mobility. Thanks to the diverse professional and personal development opportunities, flexible working conditions, modern offices and laboratories in Cluj-Napoca, Jucu, Bucharest and Sibiu, we are one of the most desired employers among engineers and IT professionals in Romania.

Our promise to our colleagues is rock-solid: we grow together, we enjoy our work, and inspire each other. Join us and see the difference.

As Back Office – Tier Business Operations , you ensure professional execution of commercial and operational processes for directed Tier business, enabling Front Office decisions through high‑quality data, documentation, and coordination.

Experience

Minimum 2-3 years of experience in similar fields.

Responsibilities

You are a reliable partner for our Tier Sales Customer Account, with responsibility upon the entire product life cycle, from the acquisition phase (preparing Tier quotation including sample offers and commercial documentation, coordinating signature processes, quotation submission and PO confirmations) until the series business management (preparing customer letters for price changes and series cancellations, maintaining pricing data).; Your strength is coordination of logistic operations with the departments SCC and LOG, taking care of customer packaging requirements, logistic tracking, SAP setup and EDI and you promptly communicate with the customer to satisfy any need for information.; Your drive and innovate our process landscape, defining and implementing a new standardized process framework to ensure consistent creation and maintenance of the mapping of "directed tier" business to the proper OEM customer in SAP for accurate reporting and pricing across all divisions.; You support with document standardization on various processes and drive continuous improvement and automation, aiming to improve accuracy, efficiency, and scalability; Collaborate with cross‑functional stakeholders (Business Units, Operations, IT, Logistics) to align requirements, validate process changes, and ensure successful adoption.

Requirements

Strong sales operations expertise and solid understanding of pricing, logistics, and order2cash processes.; Strong analytical skills, proficient in advanced Microsoft Excel with the ability to interpret large and complex datasets.; Demonstrates strong affinity for AI and automation, leveraging AI‑supported tools and data‑driven techniques.; High process discipline and attention to detail, structured working style across systems and stakeholders.; Reliable, customer-oriented mindset, strong communication and follow‑up capability.; Business Administration, Finance, Industrial Engineering, or comparable qualifications.; English proficient user - minimum B2.; German is an advantage.

Benefits

25 Days of annual leave , because work-life balance is essential to us,; Flexible working hours and if you want to work from somewhere else than the office, our Home Office program helps you do that 70% of your working time/month .