Balenciaga Sales & Client Advisor

We are currently seeking a Sales Advisor who will report to the Store Manager as part of our team in Barcelona Paseo de Gracia. Your opportunity: To bring the in-store customer experience to the next level with flawless service that dazzles. You will seek out and leverage opportunities to enhance sales and increase growth.

Responsibilities

Bring the in-store customer experience to the next level with flawless service; Seek out and leverage opportunities to enhance sales and increase growth; Develop and maintain good product knowledge and provide excellent customer service; Understand current products, trends and collections and ensure that customers are informed and aware; Replenish stock and maintain high standards of merchandise and product presentation; Handle customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company; Keep up to date with customer requirements and operating procedures; Be aware of daily sales targets and performance against them; Use appropriate sales techniques to ensure targets are met; Ensure that all procedures and policies are understood and carry out work according to those standards; Maintain personal appearance and presentation strictly in line with company standards; Adhere to Security and Health and Safety regulations; Open & close the Store according to the needs of the business, in line with Company security rules; Carry out additional duties when and where necessary within the defined levels of responsibility and accountability of the Sales Consultant role

Requirements

Previous experience in a similar role; Experience in a customer service role with face-to-face customer contact; Ability to adapt to frequent change and a high-pressure environment; Ability to initiate contact and communication; Motivated by being a team player with a common goal; Excellent communication and interpersonal skills with the ability to build and maintain relationships; A strong team player and considerate of colleagues; Ability to speak fluently Spanish and English

Nice to have

A third language

Benefits

Opportunity to join the Balenciaga adventure; Endless possibilities to learn and grow; Professional development within the House or in the Kering group; Stimulating and fulfilling workplace environment