Banquet Captain - On Call

InterContinental Seattle Bellevue is looking for an On-Call Banquet Captain who is passionate about creating truly memorable experiences for our guests, has strong interpersonal skills, and a knack for handling high-volume situations. This position serves as banquet leadership support in the absence of the Banquet Captain and reports to our Food and Beverage Manager.

Responsibilities

Manage Guest interaction and directly communicate with on-site contacts, event hosts and adjacent vendors; Works alongside the Culinary Team and Director of Catering to ensure all events are executed flawlessly; Prepare task agendas for staff and ensure BEOs are being followed and executed properly; Ensure event space is maintained to pristine condition and conduct daily walk throughs of the space; Communicate on a daily basis with other hotel departments to provide excellent service as a collective team; Serving guest needs by providing knowledge of menu items, and information on how it is prepared; Perform any needed role such as serving, bartending or houseperson duties; Anticipate guest needs, offer suggestions, problem solve, and quickly address and respond accordingly to guest concerns; Other duties as assigned

Requirements

2-4 years of Banquet service experience, preferably with an extensive knowledge of event logistics and leadership roles; Experience in a luxury venue with synchronized service; Knowledge of wine, beer, cocktails, and spirits; Must have excellent organizational, interpersonal, and administrative skills; Service oriented style with professional presentation skills; Ability to prioritize tasks and anticipate customer needs; Obtain a valid and current WA Food handler’s card and MAST permit; Familiarity with POS systems and cash handling procedures

Benefits

Paid Time Off; 2.15 hours for every 40 hours worked~14 days; 7 Paid Holidays, 2 Floating Holidays; Medical (through United Healthcare), dental, and vision insurance; Competitive Matching 401K; Health Savings Account; Healthcare Flexible Saving Account; Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity; Supplemental Short-Term Disability Insurance; Basic Life and Accidental Dismemberment Insurance; Basic Long-Term Disability Insurance; Life Insurance buy-ups; Employee Assistance Program; Pet Insurance; Sick Time (accrue 1 hour for every 30 hours worked); Competitive Salary; Cash incentives programs