Barista Host at LAP Coffee (Frankfurt) - (m/f/d)

LAP is a grab-and-go coffee chain operation in micro size hubs - offering products at a price point customers can afford every day, multiple times a day. In short, we are on a mission to make the specialty coffee experience more accessible, digital, and convenient. In a world where services continue to move more towards digitalization, LAP (Life Among People) is bringing back the human touch paired with the personalization and convenience that modern consumers have gotten used to. LAP is centered around emotion. The smell of a morning coffee, the warmth of a coffee cup, the social interaction and conversations shared over a coffee, the smile of the barista. We’re making high-quality coffee more accessible. We're a small and friendly team of hosts, not just baristas. As a LAP host, you are the face of LAP and promote our values by creating a friendly and approachable atmosphere, a place where people feel appreciated.

Responsibilities

Customer service: Act as a generous host. Provide excellent customer service to our guests, be knowledgeable on all of our products, upsell food and drinks to fit the cravings of our customers; Coffee making: Produce all coffee based beverages, teas and drinks according to our Service Standards with special attention towards detail and care; Front of House: Operate the POS system, maintain cleanliness and organization of the shop, perform all opening and closing duties

Requirements

A strong customer service mentality; Good organization and the ability to multitask; Available to work on weekends; Excellent communication and interpersonal skills; Energized by working with people; Ability to work in a fast-paced, dynamic and busy environment; Reliable, committed and take initiative; Full fluency in English

Nice to have

German; Specialty coffee experience

Benefits

Free coffees and drinks; Flexible hours; Fun and passion; Exciting industry; Opportunities to grow in the company