Barista | Philadelphia

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. Baristas at Blank Street are customer-centric and believe in serving a carefully curated menu with passion and precision, making every effort to give customers exactly what they need, every day. Your role will be hospitality driven, taking pride in giving exceptional service leveling up the ordinary customer experience.

Responsibilities

Delight our customers with consistent, welcoming and engaging customer service; Work within a world-class coffee program using the best coffee equipment and product in the industry to prepare the tastiest drinks; Complete all training to ensure proper measures are in place to achieve the correct handling of food and beverage to retain its freshness and quality; Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows; Maintain Local Department of Health standards at all times; Full and complete knowledge and adherence to all product, service and brand training playbooks; Participate in all initiatives with the Operations and Marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base

Requirements

Friendly and enthusiastic team player with a passion for excellent customer service; Reliable employee able to effectively manage time and priorities, including during busy rush periods; Passionate about creating delicious coffee, matcha, and other cafe beverages; Strong independent problem solver with proven multi-tasking and communication skills; Curious, adaptable and willing to learn; Comfortable working in a team or independently; Comfortable with cash-handling and maintaining store safety; 1+ years’ experience in a customer service position; 18+ years of age; Able to lift 25+ lbs and stand for long periods of time; Availability that meets the needs of our cafes (Part Time: 15-25 hours/week, 3 days/week and able to work 2 peak days; Full Time: 30-40 hours/week, 4-5 days/week and able to work 2 peak days; peak days: Friday, Saturday, Sunday); Must be authorized to work in the U.S.

Nice to have

Hospitality or coffee experience; Weekend and holiday availability

Benefits

Comprehensive Barista accreditation and training program; Tenure based paid time off; Commuter benefits; Sick time; 1.5x pay on select holidays; Complimentary coffee and treats on shift; Free Blank Street swag