[BD] IT Operations & Support Lead

We’re redefining how Bosch works. Our global product team is evolving to be a best-in-class workflow platform that serves as the backbone for 500,000+ users worldwide. Built on advanced low-code/no-code (NCLC) and accelerating with GenAI, this platform is entering its next chapter becoming truly AI-native, smarter, faster, and more intuitive at scale. We are looking for an IT Operations & Support Lead who combines operational excellence, technical leadership, stakeholder management, and service-oriented mindset to ensure stable, scalable, and high-performing product operations globally. You will work closely with Product, Engineering, Operations, and Business teams to drive service reliability, operational efficiency, platform modernization, and continuous improvement.

Responsibilities

Lead day-to-day operations and support activities for global workflow platforms; Ensure service reliability, system availability, performance, and SLA compliance; Monitor operational KPIs, incidents, risks, and service improvements; Drive operational excellence through process optimization, automation, and standardization; Support migration and modernization initiatives from legacy systems to next-generation platforms; Collaborate with Product and Engineering teams to improve scalability, maintainability, and operational efficiency; Contribute to AI-driven operational improvements and workflow automation initiatives; Promote continuous improvement mindset across teams and operations; Coordinate with global stakeholders across Product, Engineering, QA, Operations, and Business functions; Manage communication, escalations, priorities, and operational alignment; Collaborate with external vendors and technology partners to ensure service quality and delivery excellence; Support operational governance, incident management, and change management activities; Ensure systems follow security, compliance, and operational best practices; Contribute to operational reporting, service reviews, and leadership updates; Support Agile ways of working and cross-functional collaboration

Requirements

Bachelor’s or Master’s degree in Computer Science, Engineering, IT, or related fields; 8+ years of experience in IT Operations, Service Management, Product Support, or Enterprise Platform environments; Strong understanding of enterprise applications, cloud technologies, and workflow systems; Experience managing system operations, incidents, SLAs, and operational processes; Strong stakeholder management, communication, and coordination skills; Problem-solving mindset with strong ownership and execution capability; Experience working with global teams and cross-functional environments

Nice to have

Experience with Low-Code / No-Code or workflow automation platforms; Exposure to AI/GenAI-enabled operational environments; Experience with Agile/Scrum methodologies; Knowledge of operational analytics, monitoring, or reporting tools; Experience supporting large-scale enterprise transformation or migration initiatives

Benefits

Support global enterprise platforms used by hundreds of thousands of users worldwide; Work in a fast-evolving AI-driven product and workflow environment; Collaborate with global Product, Engineering, and Operations teams; Drive operational excellence and platform modernization at enterprise scale; Opportunity to grow into senior operational leadership roles; Competitive compensation and 13th-month bonus; Premium healthcare and accident insurance; Flexible and international working environment