Bell Attendant

Napa Valley is admired the world over for a lifestyle grounded in agriculture, viticulture, cuisine and the art of hospitality. The mild climate and natural beauty of our region make it a desirable place to be all year round. Each season brings new opportunities to plant, grow and reap a harvest, whether grapes, produce or flowers. No matter the season, the bounty harvested from our vineyards, orchards and gardens is cause of celebration, preferably in the form of a meal with family, friends, and guests that will become friends.

At Meadowood, gracious hospitality defines the style of service and timeless, natural beauty, the sense of place. A rich company culture inspires staff to achieve the highest service standards in hospitality. Join the Meadowood team and experience the pride and teamwork of working alongside a dedicated team of professionals in a truly beautiful setting.

Position Summary: To greet and welcome guests and orient them to the property, constantly striving to achieve the Meadowood Mission at all times.

Personal Characteristics : Should have an extremely warm and friendly nature, be open minded, caring and non-judgmental

Experience Required: Customer service experience. Napa Valley knowledge a plus. Education, Certifications.

Licenses, Registrations: High School Diploma or G.E.D.

Communication Skills (Verbal & Written)/Interpersonal Skills

Must speak, read, write and spell proper English. A working knowledge of Spanish would be a definite advantage.

Computer Skills : Computer Skills, Program Knowledge, Basic keyboard skills required.

Mathematical Skills: Basic arithmetic required.

Reasoning Ability: Must be able to make decisions and perform tasks efficiently, based on logic and sound judgment.

Physical Demands of Position: The position includes a large amount of standing, walking and driving outdoors.

Responsibilities

Display s at all times a friendly, courteous and professional manner in all dealings with guests and employees. ·; Arrives for work on time, in correct uniform with name-tag, and signs in to systems at beginning of shift.; Greets and welcomes guests by name as they arrive to register, opening car doors as well as notifying Guest Services of the guest arrival by name.; Explains hotel facilities and answers any questions the guest may have about the property.; Always recommends Meadowood outlets and services during guests stay.; Upon escorting the guests to their room, the bellman will take the luggage from the guest vehicle to the room and complete a thorough orientation of the room. This should include, but is not limited to:; Layout of the room; Light switch locations; TV operation o Telephone and voice mail operation; Private Dining menu and directory of services; Location of private bar; Bathrobe location o Heating and air conditioning o Laundry bags for valet service and hours of operation; In-room safe operation; Operation of skylight; Wake-up service and alarm clock; Fireplace; Delivers morning newspapers to guest rooms as required. Delivers all guest messages and faxes to rooms within 15 minutes of receipt.; Delivers amenities to rooms in a timely manner.; Pick up and deliver laundry for guests, ensuring details are logged for reference.; Cleans and washes front office vans and golf carts on a daily basis.; Responds to requests for rides and luggage assistance in a timely manner, informing PBX of any delays.; Conducts property tours upon request.; Delivers wine for shipping to receiving in a timely manner, ensuring duplicate forms are correctly completed.; Acts as a liaison when Guest Service Managers are busy offering refreshments and engaging guests in conversation.; Maintains tidy lobby area (glass doors are fingerprint free, ashtrays clean, cushions plumped, fire lit, etc); Ensures kitchen area is kept neat and tidy. · Ensures the highest level of proactive service if offered to our guests by effective communication, and follow up with other departments.; Is familiar with room types and locations, specifically the degree of difficulty in accessing each room in order to assist in selecting the best possible room for each guest.; Works closely with the Guest Service Manager to co-ordinate the smooth and efficient handling of guest luggage and follow-up on guest request.; Carries out any reasonable request by management.; Keeps the front porch, including brass plaques, clean and tidy.

Requirements

Ability to walk over rough, outdoor terrain.; Ability to walk up and down outdoor stairs.; Ability to bend and kneel to perform cleaning duties.; Ability to lift heavy objects (10-75 lbs.)

Benefits

Health insurance; Vision insurance; Dental insurance; 401(k) matching; Employee discounts; Flexible spending account; Health savings account; Life insurance; Pet insurance; Vacation; Sick Pay; Paid holidays (10); Referral program; Daily employee meals; Uniforms; On site parking; Wine classes