Bilingual Agent - No prior experience required!

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Are you an excellent communicator passionate about building relationships and connecting with people? Nielsen is looking for a Bilingual Agent to join our Panel Relations team as the primary contact for US panel households. In this role, you will build rapport with participating families, conduct structured interviews, provide basic technical guidance, and ensure the ongoing accuracy and integrity of our global audience measurement data. No prior experience required!

Responsibilities

Relationship Building & Retention: Serve as a trusted advisor to participating families, establishing rapport and addressing concerns to encourage active, long-term participation.; Interviews & Data Collection: Conduct phone interviews to verify eligibility, collect demographic information, and maintain high standards of sample quality.; Basic Technical Support: Guide households through remote setup, equipment installation, and basic connectivity troubleshooting (Wi-Fi and home networking).; Target Achievement: Meet or exceed daily goals regarding recruitment metrics, data accuracy, and participant satisfaction.

Requirements

Experience: No prior experience required — comprehensive training provided.; Languages: Bilingual fluency in English and Spanish (written and verbal) is required.; Education: High school diploma or equivalent work experience.; Technical Aptitude: Comfort navigating standard computer systems (MS Windows, iOS, and Google Workspace applications).; Interpersonal Skills: Strong verbal communication, active listening, and a patient, customer-first mindset.; Guadalajara Based: Hybrid policy Role in Guadalajara (3 days at the office, 2 days at home) Compensation & Benefits; Base Salary: $16,200 MXN gross monthly.; Equipment: Company-provided computer and work setup.; Paid Time Off: 12 days of vacation.; Vacation Bonus (Prima Vacacional): 50%.; Savings Fund (Fondo de Ahorro): 13%.; Pantry Vouchers (Vales de Despensa): 9%.; Insurance Coverage: Major Medical Expenses (SGMM) and Life Insurance. #LI-BZ1 #LI-IA13