Bilingual Loan Officer Assistant

The Bilingual Loan Officer Assistant provides support to CrossCountry Mortgage, LLC's ("CCM") mortgage loan officers in their daily duties to increase loan production levels. The Bilingual Loan Officer Assistant works directly with CCM customers, loan officers, and processors to ensure a positive customer experience and facilitate timely loan closings.

Responsibilities

Assist in reviewing mortgage loan application and documentation; Review mortgage loan disclosure packages and deliver them to the borrower; Create rate disclosure and re-disclosure packages and deliver them to the borrower; Review documents and entire loan files, highlighting deficiencies and notifying the mortgage loan officer and/or loan processor; Clarify/correct information and obtain additional information via phone, email, etc.; Provide general clerical and phone support to loan officers and/or loan processors; Work with management to provide support in various stages and areas of lending and processing; Assist in managing a pipeline of conventional, FHA, VA, and USDA loans, along with 203K and reverse mortgage products; Deliver appraisals and/or property valuations to the borrower and retrieve proof of receipt; Track outstanding items on all loan files and follow up with customers for timely receipt of documentation; Facilitate timely loan closings by working directly with the Title Company and customer to schedule

Requirements

Fluency in Spanish and English; High School Diploma, General Equivalency Diploma (GED), or equivalent; Minimum of 1 year of mortgage-related experience, including customer contact; Excellent communication and customer service skills; Excellent prioritization and time management skills; Proficient with Microsoft Office applications

Nice to have

Previous sales support experience; Salesforce experience

Benefits

Competitive compensation plan; Medical, dental, and vision insurance; 401K; Company-provided short-term disability; Employee assistance program; Wellness program