Bilingual Regional Sales Manager (EN/FR)

The Regional Manager, Inside Sales is responsible for leading the Inside Sales team to meet and exceed all assigned targets. Focus must be placed on high levels of customer service, the protection of existing revenue, customer acquisition, and proactively anticipating market trends and impacts via all sources. This position must lead by example and initiate and support all new advertising programs for Trader Corporation. Hands-on daily interaction with all representatives is required to ensure value prop selling process is used with every client.

Responsibilities

Execute channel vision, strategies and initiatives to achieve all assigned team targets through profitable and sustainable revenue growth; Strategically lead the team in delivering professional and superior customer service to outbound and online customers; Maximize up-selling opportunities; Clearly communicate and monitor workflow expectations and timely reporting of revenues, client acquisition and call activity; Conduct data trend analysis and develop recommendations for strategic change or process improvements; Evaluate, recommend and implement business processes, tools and applications that maximize inside sales productivity; Ensure efficiencies, costs, service levels and quality objectives are met; Conduct regular coaching of team members and individualized development plans; Coach subordinates for career growth and succession planning; Enhance the customer experience and deal with customer escalations in a timely and professional manner; Responsible for operational excellence, sales and profitability, and client satisfaction

Requirements

Diploma in Marketing, Commerce or Business Administration; 3 to 5 years experience in a sales management position with a history of leading high performing sales teams; Ability to lead, coach and motivate a highly performing sales team; Building productive business relationships across departments and leadership levels; Ability to support the strategic direction and execute the supporting plan; Demonstrated solid judgment and decision-making skills; Ability to influence others to ensure support for revenue and customer initiatives; Strong organizational and priority management skills; Possesses excellent presentation and communication skills

Nice to have

A background in advertising/media and call centers

Benefits

Gym discounts; Employee and Family Assistance program; Virtual wellness events; Conferences & training budget; Regular internal training programs; 3% matching towards pension; Multiple forms of income protection