Bilingual Small Business Relationship Banker - Biltmore-Scottsdale, AZ

Responsible for demonstrating excellent customer service in accordance with the U.S. Bank Core Values while serving as the primary Small Business Banking partner for assigned branches and relationships and providing comprehensive financial solutions to small businesses with annual revenues between $500K and $2.5 million. Typically supporting two to three branch locations, the Small Business Relationship Banker acts as a dedicated resource for branch teams, helping to address complex small business client needs and opportunities. The Small Business Relationship Banker builds and deepens client relationships through proactive outreach, structured discovery, consultative selling, and disciplined follow-through. This job requires outside prospecting and sales activities to grow revenue and achieve assigned financial targets and growth goals. Solutions may include business deposit products, lending and credit products, treasury management, payment solutions, business credit cards, digital tools, cash-flow tools, and other appropriate small-business solutions. This position requires National Mortgage Licensing Service registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z.

Responsibilities

Demonstrate excellent customer service in accordance with the U.S. Bank Core Values; Serve as the primary Small Business Banking partner for assigned branches and relationships (typically two to three branch locations); Provide comprehensive financial solutions to small businesses with annual revenues between $500K and $2.5 million; Act as a dedicated resource for branch teams and address complex small business client needs and opportunities; Build and deepen client relationships through proactive outreach, structured discovery, consultative selling, and disciplined follow-through; Translate financial information, cash-flow dynamics, client goals, and risk indicators into practical guidance and solution recommendations; Conduct outside prospecting and sales activities to grow revenue and achieve assigned financial targets and growth goals; Identify stated and unstated client priorities and align products and services to growth, efficiency, and risk objectives; Develop internal and external relationships and collaborate with branch partners, centers of influence, clients, and other business line partners; Share referral outcomes, successful sales and service practices, and insights on newly established small business relationships with assigned branches; Maintain strong CRM discipline and responsible banking practices

Requirements

Bachelor's degree in business, Accounting, Finance, or equivalent experience and job-related experience; Three or more years of customer service, consultative sales, networking, prospecting, and/or small-business banking experience; Bilingual ability to read, write, and speak in business-level proficiency of Spanish language and English; National Mortgage Licensing Service registration under the S.A.F.E. Act of 2008 and Regulation Z; Maintaining a satisfactory criminal and credit record

Nice to have

Demonstrates excellent customer service in accordance with the U.S. Bank Core Values and provides comprehensive financial solutions to small businesses with annual revenues between $500K and $2.5 million; Demonstrates strong written and verbal communication skills and can convey business recommendations in an effective manner; Understands banking operations, product knowledge, sales, new business development, customer service and relationship management, community relations, pipeline management, and responsible banking practices

Benefits

Healthcare (medical, dental, vision); Basic term and optional term life insurance; Short-term and long-term disability; Pregnancy disability and parental leave; 401(k) and employer-funded retirement plan; Paid vacation (from two to five weeks depending on salary grade and tenure); Up to 11 paid holiday opportunities; Adoption assistance; Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law; Incentive and recognition programs; Equity stock purchase; Pension; Eligibility for incentives based on production under the applicable incentive plan