Billing & Revenue Support Specialist

Founded in 2009, DNAnexus is the enterprise orchestration platform for precision health. A pioneer in cloud-based omics and purpose-built bioinformatics for life sciences, DNAnexus helps customers contextualize, orchestrate, and federate multiomic and real-world data to derive actionable insights and accelerate the journey from sequence to scientific breakthrough. DNAnexus accomplishes this through its compliance-first, AI-enabled platform, equipped to handle extreme scale and complex data processing for genomics, multiomics, and beyond. For more information, visit www.dnanexus.com .

We are looking for a detail-oriented Billing & Revenue Support Specialist to support day-to-day Order-to-Cash activities. This role focuses on order processing, billing, collections, and revenue-related tasks based on established processes and approved contract terms. The ideal candidate is organized, comfortable working in NetSuite, and thrives in a task-oriented, execution-focused environment.

Responsibilities

Enter and maintain sales orders in NetSuite based on approved contract terms including project set up; Ensure orders are complete, accurate, and ready for billing; Set up new customers in NetSuite; Create revenue schedules and updates in NetSuite ARM based on predefined rules; Support revenue-related transactions such as credits, rebills, and adjustments; Prepare and issue customer invoices, including monthly usage-based billing; Validate billing inputs and resolve basic billing discrepancies; Assist billings & collections in resolving billing discrepancies, and respond to inquiries promptly.; Credit & Rebill Execution:; Process approved credit memos and rebills resulting from customer changes or corrections; Assist with month-end close activities, including billing reviews and basic reconciliations; Provide documentation and support for audits as needed; Partner with Sales, Deal Desk, and Accounts Receivable to resolve order or billing issues; Escalate contract interpretation or policy questions as needed

Requirements

1–3 years of experience in billing, invoicing, order management, or revenue operations; Experience working in NetSuite or a similar ERP/billing system preferred; Familiarity with subscription or usage-based billing models is a plus; Basic understanding of revenue processes (ASC 606 or IFRS-equivalent knowledge is helpful but not required); Strong analytical and problem-solving skills with a keen attention to detail.; Excellent organizational and time-management skills, with the ability to prioritize and meet deadlines.; Effective communication skills to collaborate with customers, team members, and cross-functional departments; Accountable in a remote work environment.

Nice to have

Big 4 public accounting experience and SaaS/technology industry experience strongly preferred