Biltmore House Security Officer - Flex

Security Officers at the entry level of Security Officer 1 are responsible for ensuring the safety and security of guests, employees, company assets, and property while supporting Biltmore Estate's world-class guest service experience. Duties may vary depending on assignment or location and require a professional, service-oriented approach to security operations. Flex: A position working an average of 20-29 hours per week (between 1000 - 1559 hours/year). Schedule can vary but is generally 8am-6pm, or 1pm-11pm.

Responsibilities

Providing assistance to guests, employees, and vendors in a professional, courteous, and hospitable manner; delivering security and emergency response services for assigned locations and events; supporting the safety and operational needs of staff, guests, and vendors across the estate; maintaining access control for collections, secured buildings, restricted areas, and other company property and assets; monitoring assigned areas to identify and address potential safety or security concerns; responding appropriately to incidents, emergencies, and requests for assistance; upholding company policies, procedures, and safety standards at all times; providing general support and assistance to leadership, the Security Department, and the company as needed

Requirements

At least 19 years of age; valid driver's license; high school diploma; must have or be able to obtain AED, CPR and First Aid certification; at least one (1) year of similar experience in guest services support, safety, security, or a related field preferred; demonstrated commitment to delivering world class internal/external guest service; excellent interpersonal and communication skills (written and verbal); ability to write and complete reports in standard English; ability to properly evaluate situations and exercise good judgment; proactive and able to troubleshoot and handle guest and employee situations professionally; works effectively both independently and as part of a team; ability to quickly acquire knowledge of Biltmore's systems and protocols; ability to prioritize work, multi-task, and adapt; keen attention to detail; must pass a physical exam at the Biltmore Clinic; ability to stand/walk for extended periods; ability to lift up to 50 pounds occasionally; ability to look at computer screens for an extended period

Nice to have

Related training or certifications; knowledge of a second language

Benefits

Access to Biltmore's on-site health clinic, wellness programs, and health fairs; year-round access to the estate gardens and grounds; 40% off estate retail & dining; monthly housing or childcare assistance and home purchase assistance (dependent upon eligibility); free tickets based on hours worked