BM Caterers - Food Service Manager

Take the next step in your hospitality leadership career

We’re looking for an experienced Food Service Manger to support the day-to-day running of one of our catering operations and help deliver outstanding food, service and team performance.

This is a great opportunity for someone who combines strong people skills with commercial awareness and a real passion for hospitality.

Excellent customer care skills; able to build successful, long term business relationships with both internal stakeholders and with clients.

Responsibilities

Manage and monitor all areas of service and standards; Plan for service improvements in all areas.; Attend bm craft development opportunities: BIG Forums, etc.; Ensure bm concepts and Innovations are implemented and marketed effectively within the business; Ensure all team HOD’s are aware of required standards and current achievement status; Communicate regularly with all team members to ensure clear goals are set, feedback sought and ideas shared; Ensure development of individuals & team is achieved through appraisals, day to day supervision and performance management; Ensure budgetary targets are achieved, ensuring any controls are in place and monitored.; Liaise with the client and customers to ensure maximum customer satisfaction; Ensure efficient and hygienic working practices are consistent in all areas

Requirements

A proactive team leader and develop a customer focused team with all actions orientated towards customer satisfaction.; Calm, confident, decisive, organised.; Team & Customer engagement are key in this role so we are looking for a real people person.; Displays a high level of attention to detail, consistently in line with bm standards of personal presentation.; Able to remain professional in all situations.; Able to initiate, implement and drive forward new ideas.; Strong, effective oral and written communication skills, articulate and able to communicate credibly across all levels.; Able to motivate others to deliver to the highest level of their ability.; Experienced negotiator with strong commercial skills.; Capable of strategic thinking and planning, delivery and direction.

Benefits

An annual day off for your birthday; Monthly masterclasses with Michelin-starred chefs; Fully funded development courses from Levels 2 to 7; Apprenticeship and career development opportunities; Freedom Friday - a paid day off to volunteer at a charity of your choice; Free lunch on shift; Discounts and cashback at a wide range of retail and leisure outlets; Cycle-to-work scheme; 24/7 access to the Mental Health Charter App; Enhanced parental leave; Paid leave for fertility treatment; Grandparent leave; Extra paid day off for your wedding or commitment day; Pension and life assurance