Bottega Veneta Global Omnichannel & Customer Experience Specialist

About us: Inspiring individuality with innovative craft since 1966, creativity lies at the heart of Bottega Veneta. Born in Vicenza, the house is rooted in Italian culture yet maintains a global outlook. An inclusive brand with exclusive products, Bottega Veneta is as much a feeling as it is an aesthetic. We are currently seeking an Global Omnichannel & Customer Experience Specialist as part of our dynamic team in Milan.

Responsibilities

Collaborate with key stakeholders involved in omnichannel initiatives, including the retail team, store staff, analytics team, and customer care; Oversee day-to-day operational activities, providing support to stores and ensuring constant monitoring; Serve as the main point of contact with the technology teams to ensure optimal coordination and the successful delivery of omnichannel projects, acting as a reference for the Omnichannel Roadmap; Manage daily interactions with the Kering Ecommerce team, regional brand teams, client services, and other HQ departments regarding various technological and operational aspects of the website, Omni & Luce app, and other relevant systems; Analyze omnichannel performance, offering insights and proposing actions to enhance customer experience and drive business results; Contribute to the improvement of customer experience with an omnichannel approach in an evolving digital and retail environment; Prepare and present reports on omnichannel performance metrics; Conduct benchmarking and scouting activities to identify new opportunities for enhancing the Ecommerce and omnichannel environment; Support the collaboration and training of a Brand Ambassador dedicated to enhancing selling activities, enabling a personalized customer experience and driving e-commerce sales through client service interactions; Perform store visits both nationally and internationally

Requirements

Minimum of 2 years of experience in a role that combines digital and retail; Strong project management skills, with the ability to manage multiple tasks, prioritize, and stay organized in a fast-paced, deadline-driven environment; Proven experience working with and managing cross-functional teams, including technology and software development teams, across multiple regions; Deep passion and knowledge of the luxury fashion industry, with a keen interest in staying up to date with the latest trends; Excellent interpersonal, team collaboration, communication, and presentation skills; Fluent in English; Advanced proficiency in Microsoft Office

Nice to have

Experience in the luxury sector or a well-structured organization (preferred); Proficiency in French; Familiarity with Jira, Confluence, and ticketing systems

Benefits

Eligibility for a variable annual bonus linked to the achievement of individual and company objectives, in line with current company policies; Further benefits and initiatives provided in accordance with current company policies; Opportunity to contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow; Commitment to fostering internal mobility and talent development; Stimulating and fulfilling workplace environment