BSS Guest Services Liaison Part Time

This position assists with providing concierge service to patients, provides a high level of customer service to assist way finding. Acts as a local resource to visitors and ensures a pleasurable and safe environment for patients and guests. This is an assignment based position working at Banner Boswell Medical Center and Banner Del Webb Medical Center. Schedule: Weekends/Holidays may be required to cover shifts. Times will be anywhere from 7am-8pm, with potential different shifts within that time frame. Team member will float between Boswell and Del Webb campus for different shifts, depending on needs of business. Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered.

Responsibilities

Meets, greets and assists patients and guests and provides general information regarding the services, the facility, and geographical area; Responds to special requests from patients, customers and guests and makes special arrangements to meet unique needs; Assists patients and guests with scheduling transportation or other services; Gathers, summarizes and provides information about the property and surrounding area amenities and establishments; Coordinates patient needs with other departments/areas and contracts appropriate individuals or departments to resolve requests; Coordinates access to the care delivery area, performs visitor authorization procedures, serves as liaison between visitors and staff, relays visitor concerns and coordinates visitor support services; Answers phones, transfers calls, takes and relays messages; Provides facility tours and walks customers to appropriate areas; Performs daily duties with minimal supervision and assists with patient and guest inquiries to ensure a positive experience

Requirements

High school diploma/GED or equivalent working knowledge; Ability to handle ongoing face-to-face contact with patients, guests and staff; Excellent oral communication and listening skills; Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education); State of Arizona Department of Public Safety Level One Fingerprint Clearance Card required only for employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus

Nice to have

Customer Service skills; Customer Service experience; Additional related education and/or experience

Benefits

Competitive wages; Paid orientation; Flexible schedules (select positions); Fewer shifts cancelled; Weekly pay; 403(b) pre-tax retirement; Resources for living (Employee Assistance Program); MyWell-Being wellness program; Discount entertainment tickets; Restaurant/shopping discounts