Builder - Customer Success Manager

As a Customer Success Manager (CSM), you will be the strategic partner helping Reevo’s customers realize the full value of our CRM platform. You’ll own relationships with complex, high-value accounts—driving adoption, engagement, and measurable outcomes that lead to renewals and expansion. This role blends consultative business acumen, product fluency, and a customer-first mindset to ensure every Reevo customer achieves lasting success.

Responsibilities

Own the Customer Relationship: Be the primary post-sales point of contact and advocate for a portfolio of customers, ensuring strong relationships with key stakeholders and executives; Drive Value and Adoption: Lead regular strategy and success reviews to help customers maximize ROI and expand platform usage across teams and modules; Define and Deliver Success Plans: Partner with customers to define what success looks like, create actionable success roadmaps, and hold joint accountability for achievement of outcomes; Monitor Health & Mitigate Risk: Track engagement, usage, and satisfaction metrics. Identify at-risk accounts early, build mitigation plans, and drive proactive interventions; Expand and Grow Accounts: Spot opportunities for customers to adopt additional Reevo capabilities and collaborate with Account Management to shape expansion strategies; Renewal Partnership: Collaborate closely with Sales/Account Management to forecast renewals, advocate for customer needs, and ensure smooth contract processes; Cross-Functional Collaboration: Work hand-in-hand with Product, Onboarding, Support, and Marketing to represent customer feedback, escalate critical issues, and improve overall customer experience; Continuous Improvement: Leverage AI insights, health scoring, and success metrics to consult at scale—refining best practices and influencing future customer success playbooks

Requirements

Bachelor's degree in Business, Marketing, Economics, or related field (or equivalent experience); 3–7 years in Customer Success, Account Management, or Consulting within a B2B SaaS company; Proven record of driving adoption, retention, and growth across complex customer portfolios; Strong communication and presentation skills across all organizational levels; Experience with data-driven account management (usage analytics, health scoring, forecasting); Comfort with AI-driven insights and productivity tools; Highly organized, proactive, and capable of managing multiple priorities with tight timelines; Ability to collaborate cross-functionally and influence without authority

Nice to have

Ideally CRM, RevOps, or GTM technology; Startup experience a plus—comfortable with ambiguity, ownership, and fast iteration

Benefits

Real ownership; Real mentorship; Real impact; Working alongside the best