Bursar Office Coordinator

Mercer University is searching for a Bursar Office Coordinator on the Macon, Georgia campus.

Responsibilities

Assist with the overall management of the Macon Bursar Office; Maintain responsibility for an assigned portion of the accounts receivable portfolio, including Medicine, Pharmacy, Nursing (excluding ABSN), and Theology; Oversee the Alternative Student Lifecycle for these populations; Mentor and support Student Account and Support Specialists through training, troubleshooting, and account review; Handle escalated student issues; Ensure proper hold management; Provide backup support for payments, refunds, and records as needed; Serve as primary point of contact for student tuition concerns; Monitor delinquent accounts; Perform specialized reporting; Manage specialized transactions for all Mercer students, including online payment monitoring and parking ticket liaison with MERPO; Serve as primary liaison for Mercer on Mission and Study Abroad programs; Hire and provide oversight of the productivity of student workers; Work on special projects as assigned by the Sr. Assistant and Associate Bursar

Requirements

Two years of college coursework and two years of related customer service experience which must include detailed account review, administrative support, accounts receivable, posting payments, and/or cash handling (equivalent directly related experience considered in lieu of college coursework); Willingness to take ownership of each customer contact and provide whole concept service with a sense of urgency; Use discretion to protect confidentiality / privacy of student data; Exceptional customer service skills with ability to work effectively with a diverse student population and problem resolution skills; Attention to detail, striving for meticulous accuracy in posting information and payments; Ability to follow a reconciliation process consistently to identify/resolve electronic payment exceptions and insurance discrepancies; Strong math aptitude for researching, balancing and reconciling financial information; Knowledge of business practice for cash handling; Exceptional organization skills; Analytical reasoning to apply federal regulations and university policy; Judgement to determine when to make an exception within policy and when to escalate an issue; Ability to switch focus regularly and keep a to do list to return to unfinished work; Maintaining composure in difficult conversations with the recognition that these accounts have varying financial significance to each student; Ability to handle peak periods of activity when call volume, chat and emails are significantly increased; Return calls/emails received before leaving for the day, based on policy; Attention to audit and security issues; Passing a Criminal History Check and Credit History Check

Nice to have

Courses in bookkeeping, accounting, or business operations; Prior lead or supervisory experience

Benefits

Comprehensive health insurance (for self and dependents); Generous retirement contributions; Tuition waivers; Paid vacation and sick leave; Technology discounts; Schedules that allow for work-life balance