Business Analyst – ERP Systems

A well-established, privately-held mechanical contracting company in the Chicago area is looking for a Business Analyst to take ownership of their ERP system. This company has been in business for nearly 90 years and is one of the largest full-service mechanical contractors in the region, serving hospitals, data centers, schools, and other major institutional clients.

The Business Analyst acts as the go-to person between the accounting/operations side of the business and corporate IT. You'd support and troubleshoot the ERP system, maintain master data, document processes, and train end users — a chance to own a system end-to-end rather than sit in a large help desk queue.

Responsibilities

Provide system support by troubleshooting issues, resolving data errors, and assisting with workflow questions; Maintain user accounts, permissions, and security roles; Maintain and validate master data (projects, cost codes, vendors, employees) to ensure accuracy; Document workflows, SOPs, and system configurations; recommend process improvements; Create training materials and reference guides, and provide ERP training for end users; Serve as the first point of contact for ERP-related questions; Assist with testing new modules/features and system upgrades, and participate in implementations; Provide system data, logs, and documentation for internal requests and compliance recordkeeping

Requirements

3–5+ years of hands-on experience with an ERP system; Demonstrated experience translating business needs into system fixes, configuration changes, or reports; Experience documenting workflows/SOPs or building training materials for end users

Nice to have

Construction-industry ERP background (Sage 300 CRE, Viewpoint Vista, Foundation, or similar)