Business Analyst

Business analysis, process governance and operational excellence role within Client Operations at Collinson Group, covering SOP ownership, continuous improvement, operational reporting, and Jira workflow management.

Responsibilities

Own, maintain, review, and continuously enhance Standard Operating Procedures (SOPs) across Client Operations; Create process maps, work instructions, operational guides, and process documentation; Establish and maintain documentation governance, version control, and process ownership standards; Ensure operational procedures remain accurate, compliant, and aligned with business objectives; Drive process standardisation and adoption of best practices; Support operational readiness activities for new products, services, and business initiatives; Lead operational improvement initiatives that enhance productivity, quality, consistency, and customer outcomes; Analyse operational processes to identify inefficiencies, risks, control gaps, and opportunities for optimisation; Design and implement sustainable process improvements and workflow enhancements; Measure and monitor improvement outcomes against defined business objectives and success metrics; Gather, analyse, document, and prioritise business requirements from stakeholders; Facilitate workshops to understand operational challenges and identify solution options; Develop requirements documentation, process maps, workflow designs, and implementation plans; Manage project plans, milestones, risks, dependencies, actions, and stakeholder communications; Own and create operational reporting frameworks and dashboards; Develop management information and reporting that provide meaningful business insight; Analyse operational performance data and identify trends, risks, and improvement opportunities; Monitor performance against agreed KPIs and SLAs; Support leadership teams with data-driven recommendations and performance analysis; Own and create Jira dashboards, workflows, and reporting structures; Evaluate technologies and tools that improve efficiency, visibility, governance, and operational controls; Support implementation of automation, workflow, and reporting solutions; Build effective working relationships across Operations, Product, Change, Finance, and other regional and global teams; Communicate process changes, requirements, and project updates effectively to stakeholders

Requirements

Degree in Business Administration or related disciplines; Minimum 5 years of working experience in Business Analysis, Project Management, Operational Excellence, Process Improvement, or a similar role; Experience in using analytics tools such as Power BI, Tableau, etc.; Hands on experience in using Jira in creating workflows and workflow management tools; Strong analytical, reporting and problem-solving skills; Excellent command of written and spoken English; Able to work in a fast-paced environment and meeting tight timelines

Nice to have

Excellent command of Chinese (Cantonese and Putonghua) and other Asian languages such as Japanese and Korean

Benefits

Competitive salary and benefit plan; Hybrid work arrangement (work from home/office); Medical & Life Insurance; Flexible Benefits; Free Priority Pass Membership (unlimited airport lounge access)