Business Banking Relationship Manager

The main purpose of this job is to manage and service a portfolio of commercial customers, including expanding, building and maintaining strong customer relationships with a resulting high level of customer satisfaction.

Responsibilities

Manage and service a portfolio of commercial customers, including expanding, building and maintaining strong customer relationships; Utilize a high degree of critical thinking skills in managing a large portfolio of diverse and complex commercial relationships; Participate and target customer prospect calling activities with relationship manager as appropriate; Serve as the primary advisor for a specific number of commercial relationships and ensure a high level of customer satisfaction and retention; Work with Team Leader on a semi-annual basis to assure that all appropriate products and services are being cross-sold to those relationships; Handle customer service requests for existing relationships, including loan renewals and modifications; Work with regional managers on credit requests, including general underwriting, loan structuring, negotiating/pricing, collateral, and analyze industry/credit risk; Complete all requirements of loan booking, including negotiating terms, the review of loan documentation and assist in the closing process; Manage annual credit review schedule for team of relationship managers; Prepare loan presentations and credit reviews as necessary; Handle reporting on loans, involving such things as past dues, documentation and collateral exceptions, financial performance updates, portfolio profitability; Work with respective regional managers in the credit management of all watch list credits; Ensure compliance with all bank policies, procedures, regulations, and laws; Perform other duties as assigned

Requirements

Strong knowledge of full range of commercial products, credit policies, procedures and terminology; Ability to maintain a valid driver's license and meet Commerce Bank's driving record criteria; ongoing employment may be contingent upon meeting all driving requirements; Excellent analytical and problem-solving skills; Strong developed negotiation skills; Strong independent decision-making skills, with minimal management oversight; Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities; Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills; Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values; Intermediate level proficiency with Microsoft Word, Excel and Outlook; Bachelor's degree or equivalent combination of education and experience required; 5+ years of commercial banking experience required

Benefits

employer sponsored health, dental, and vision insurance; 401(k); life insurance; paid vacation; paid personal time; career development; education assistance; voluntary supplemental benefits