Business Change Facilitator

Supporting the Change Manager and working with the project manager and key stakeholders in the provision and delivery of change activities and work plans for projects within the ICT transformation programme. The change management team will be instrumental in identifying and delivering benefits to ensure efficient and effective delivery of results that contribute to achieving organisational objectives.

Responsibilities

Assist the Change Management Team and Service Leads in reviewing and capturing current working practices (current State) and proposing and implementing future ways of working (future state as required); Support with identifying emergent benefits when working through current processes with service leads; Provide support to embed process changes within the business and deliver requirements against agreed project plans and timelines; Provide support and guidance to operational and clinical teams to ensure they have clarity regarding transformation programme plans and timescales; Escalate to Change Manager when clinical priorities are conflicted against project delivery or potential problem areas are identified; Focus on identifying areas of risk within project delivery and highlight to Change Manager and Project Managers; Support data collection and collation to the Change Manager for governance and assurance to programme and project boards; Provide support and guidance on current/new clinical systems to users at all levels; Develop and maintain strong communication links between all stakeholders and the project team; Support the Change Manager in the design and delivery of relevant communications engagements such as training programs, workshops, visiting workplaces, meeting staff and user groups; Encourage and motivate stakeholders and all users to embrace change and understand potential benefits

Requirements

Degree or equivalent experience; GCSE C or above in English and Maths; Understanding of operational administrative and clinical processes and procedures across relevant service areas gained from experience in a clinical or operational management role; Exceptional communication skills, both written and verbal; Excellent active listening skills; Ability to clearly articulate messages to a variety of audiences; Ability to establish and maintain strong relationships; Ability to influence others and move toward a common vision or goal; Flexible and adaptable; able to work in ambiguous situations; Forward looking with a holistic approach; Organized with a natural inclination for planning strategy and tactics; Problem solving and root cause identification skills; Able to work effectively at all levels in an organization; Must be a team player and able to work collaboratively with and through others

Nice to have

Change management certification or designation desired; A solid understanding of how people go through a change and the change process; Experience and knowledge of change management principles, methodologies and tools; Familiarity with project management approaches, tools and phases of the project lifecycle

Benefits

on-site Nursery; free Beach Hut; on-site Wellness Centre including gym and swimming pool; staff networks including LGBTQ, Race Equality and Disability; awards ceremonies