Business Development Lead (SMB Accounts)

Responsibilities

Lead and execute ShopBack’s SMB merchant acquisition strategy, with a strong focus on scaling ShopBack Pay; Own the end-to-end build of the SMB Business Development function — including hiring, developing, and scaling a high-performing team of Business Development Executives from the ground up; Operate as a player-coach: carry individual acquisition targets and directly close SMB merchant partnerships, while setting the standard for sales excellence within your team; Manage, coach, and develop your team, driving performance, accountability, and growth through hands-on mentorship and structured guidance; Own and close high-impact SMB merchant partnerships, with strong F&B industry connections as a plus; Stay updated on industry trends, competitor activities, and market dynamics to identify new opportunities and stay ahead; Collaborate with cross-functional teams (e.g. Operations, Account Management, Marketing) to ensure alignment and successful implementation of ShopBack Pay initiatives; Provide feedback to improve and streamline the sales cycle through optimized operational processes and scalable playbooks; Provide ongoing support to merchant partners, understanding their needs and optimizing their experience with ShopBack Pay

Requirements

Bachelor’s degree in Business Administration, Marketing, or a related field; Minimum 4+ years of experience in Business Development or Account Management, preferably in technology, e-commerce, fintech, or platform businesses; Proven ability as an individual contributor in sales or partnerships, with a track record of closing deals and driving merchant acquisition; Experience in people management or strong potential to build and lead a team from scratch, with the ability to coach, motivate, and performance-manage others; Strong presentation and stakeholder management skills, with the ability to articulate complex concepts clearly and persuasively; Excellent interpersonal skills combined with strong analytical and problem-solving capabilities; A self-starter with a can’t-is-not-an-option mindset — resilient, adaptable, and not discouraged by setbacks; Ability to thrive in a fast-paced, high-growth environment while juggling multiple priorities with accuracy and ownership; Hungry and driven to be part of building and scaling a successful business in a startup environment; Passionate about leading an ambitious team and making a meaningful commercial impact across the region; Determination to excel in one of the fastest-growing tech startups; AI Competency: Demonstrated use of AI tools (e.g. ChatGPT, Gemini, Claude) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.

Nice to have

Strong F&B industry connections

Benefits

Career growth opportunities to take on greater challenges that help you realise your ambitions; Be part of a winning team on a journey to global scale; Competitive compensation based on performance; Candid, open, and collaborative culture where feedback is valued.