Business Development Manager

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

As a Business Development Representative with Freshworks, you will play a crucial role in our company’s growth by driving revenue through strategic outreach and relationship building. You will be responsible for identifying and conducting outreach with prospects, facilitating qualification calls, and creating early stage pipeline for Freshworks.

Location

This is an onsite role (5x/week) from our Boston, MA office location

Responsibilities

Use an intent based approach to prioritize and target accounts, utilizing a myriad of research tools; Conduct cold outreach to prospects via a multi-threaded approach including phone, email, and social selling; Qualify prospects at all levels, including C-level executives, utilizing BANT and MEDDPICC; Manage inbound leads from different sources, qualifying in and out for sales; Create qualified opportunities for the sales organization; Develop a strong relationship with Account Executives; Become the ‘expert’ on the Freshworks product and service offerings and effectively communicate the value of each to prospects; Utilize the CRM to accurately record all interactions and activities; Meet and exceed quarterly quota targets

Requirements

1-2 years experience in business development, sales, or related role; Experience researching, cold-calling, and qualifying accounts; Ability to work in a fast-paced environment; Excellent communication and interpersonal skills; Strong-problem solving and objection handling abilities; Experience facilitating qualifying conversations with prospects; Self-motivated and target-driven with a passion for achieving results