Business Development Manager

Your role as a Business Development Manager is to identify and approach potential partners for our experience portfolio, through both telephone and in-person outreach. You’ll represent Smartbox to hotels, restaurants, activity providers, and wellness venues. This includes conducting market research to select new partners, handling the end-to-end sales process—from prospecting to closing—and managing contract creation and onboarding. You will maintain data accuracy in Salesforce, proactively manage your sales pipeline, and work strategically to identify market gaps and develop innovative partnership formats. While driving business growth through strong presentations and negotiation skills, you will ensure alignment with Smartbox’s global vision and deliver on key KPIs such as net commission targets, contract volume, and partner quality standards.

Responsibilities

Generate and identify new leads and prospects through proactive outreach (telephone and in-person); Build initial relationships with potential partners and maintain a strong hunter profile with minimum 20 calls/contacts per day; Create and deliver compelling presentations that integrate data analysis from BI tools (MA report, Bacon tool, Comm calculator); Effectively convey Smartbox’s value proposition and ensure alignment with global strategy; Negotiate competitive commercial terms (commission, exclusivity) and close deals to maximize value; Prepare and manage partner contracts, ensuring minimum 14 contracts closed per quarter; Lead onboarding meetings, configure partners in systems, and ensure they understand all processes; Monitor activation and quality standards (e.g., TA score ≥ 4, margin aligned with country average); Build and maintain a structured pipeline, ensuring progression through all sales stages; Maintain Salesforce data accuracy (95%) and report pipeline evolution regularly; Research market trends, benchmark competitors, and identify gaps to develop strategies; Attend fairs/events when possible and propose innovative partnership formats (exclusive offers, seasonal activations); Translate Smartbox’s global strategy into actionable value propositions for partners; Ensure partners adopt and reflect Smartbox brand values; Demonstrate resilience in dynamic environments, share best practices, and participate in training programs to foster continuous learning

Requirements

Proven experience in B2B sales; Strong negotiation and communication skills, with the ability to close a minimum of 14 contracts per quarter; Hunter mindset with persistence in cold calling (minimum 20 calls/contacts per day) and in-person meetings; Analytical and structured approach; Experience in Salesforce CRM with a focus on data accuracy and pipeline management; Ability to thrive in a dynamic environment, demonstrating adaptability and resilience; Commitment to continuous learning, sharing best practices, and participating in training programs; Positive, sales-oriented, and relationship-driven, capable of building authentic connections with partners; Creative problem-solving skills and ability to develop innovative partnership formats

Nice to have

Experience in hospitality, travel, or leisure industries; Experience in the hotel and travel industry

Benefits

Annual variable bonus: 20% of gross annual salary; Ticket restaurant 8€ per working day; Remote working policy: 2 days per week; Welfare program; Employee discount on Smartbox products and corporate benefits platform; Work x life pack and wellbeing initiatives