Business Manager - Oil Additives

Account management for Business Line Oil Additives for the Indian subcontinent (India, Bangladesh, Sri Lanka); First level for customer: sales, technical representation and service

Responsibilities

Serve as a primary salesperson to direct customers and distributors; Understand customers' commercial and technical needs and opportunities; Fulfill customers' needs through budgeted resources of local organization; Develop the ideas for customer specific local strategies and implementation; Work closely with global Product line team and related functions to set strategy for customers and market; Work with existing customers and search for potential customers in the country; Close liaison with OEMs; Project Management; Generate, evaluate & report market & competitive information to ensure competitive advantage; Provide high quality & complete data input to ensure a proper market & account management; Conduct and control all elements of basic sales process, such as offers and contracts, incl. their documentation, credit management; solve open points in processing and logistics; Negotiate contract terms such as quantity, payment terms and conditions or delivery terms and conditions; Negotiate the price (within the price range); Prepare and negotiate sales or other product related contracts; Decide on discounts, rebates, etc.; Taking responsibility of recovery of accounts receivables; Responsible for dunning process; Discuss individual complaint procedure with the customer; Provide individual conflict resolution to the customer; Analysis of market development and potentials, propose ideas for improving own market position and exploitation of potentials; Observe, analyze and report competitors' marketing activities and strategies (e.g. products, personnel, processes) to support competitive benchmarking

Requirements

Bachelor's degree in Chemistry, Engineering, or a related discipline; Minimum 7 years of experience in the lubricants and/or lubricant additives industry; Strong understanding of the decision-making, procurement, and negotiation processes within Public Sector Undertakings (PSUs), including experience with contracts, tenders, MoUs, and related commercial agreements; High level of technical and product knowledge in lubricants and lubricant additives, with the ability to effectively communicate product value propositions to customers; Established industry network and market knowledge across allied sectors such as Alternative Energy, Machine Tools, Textile Industry, Thermal Fluids and other related industrial segments; Strong commercial acumen, customer relationship management, and negotiation skills; Demonstrates the highest standards of integrity, ethics, compliance, and professional conduct