Business Operations

The company operates through you. Right now the founders’ midnight browser tabs are a pricing model, a churn analysis, the partner pipeline, the books, and SOC 2. Every one of those tabs becomes yours. This is a strategy seat with an operating surface attached: you set pricing with the founders and build the analytics that steer the roadmap. Then you make it all run, with a fleet of Claude agents doing the repetitive work instead of a team of coordinators. Scope is wide. You’ll work directly with the founders, build relationships across every function, and the path from here leads to functional leadership for whoever wants it.

Most of all, you’re the eyes and ears of the business. You don’t wait for priorities to be handed to you: you find them in the data and bring them to us with a plan. You notice that one customer segment refers more than any other and propose the campaign to go win more of them. You spot that a moment in the market is a story we should be telling, and line up the person who can tell it. The best version of this role is a force multiplier: you free the founders to focus on company strategy by making sure the right things are actually happening across every function and you build operating infrastructure that serves the team instead of making the team serve the process.

Responsibilities

Own cross-functional projects end to end, from scoping through execution; Build internal AI tooling to make existing business processes more efficient; Develop dashboards, KPIs, and reporting to provide visibility into company performance (pipeline, growth, retention, etc.); Be the eyes and ears of the business: dig into the data unprompted, surface the priorities and opportunities worth acting on, and bring them to the founders with a recommendation; Stand up new functions, workflows, and systems from scratch as the company grows; Support partnerships: track the pipeline, manage the relationships, and handle the logistics that keep deals moving; Build the operating systems that don't exist yet, like the lead handoff between sign-up, sales, and CS; Keep our financial ops clean and on the rails — books, payroll, and vendor bills running smoothly so the accountant has good inputs each month; Own people ops: benefits, HR setup, onboarding, and IT setup for new hires; Get SOC 2 moving and keep us audit-ready

Requirements

3–8 years in consulting, investment banking, and/or 3-8 years in operations at a high-growth tech company; You've used AI tools to automate real work; You can operate autonomously and deliver without close supervision; You're quant. You can build a spreadsheet that doesn't break, write a SQL query when you need to, and pick up new tools (Mercury, Rippling, Attio, Customer.io, Posthog) without hand-holding; You're obsessive about follow-through. Most of this job is making sure things that should happen actually happen; You write copy that sounds like a person wrote it. A lot of this is email, internal and external; High tolerance for ambiguity, context-switching, and intensity. You like that finance in the morning and marketing ops in the afternoon sounds like a good day; You're in SF or moving here. We work from the office

Nice to have

Ex-consulting (McKinsey, Bain, BCG) or IB is a strong signal. You've already been trained to be paranoid about details; A technical degree (CS, engineering, math, physics), even if you took a non-technical path; A year as chief of staff or BizOps lead at a scaling startup; You've owned books, payroll, or an SOC 2 process before; You care about building teams and culture, not just process

Benefits

Historic office in Jackson Square (with 2 rooftops and a shower); A crazy upside-down battlestation; 20 PTO days a year and full health benefits; Lunch and a fully stocked snack bar at the office, incl. Cometeer coffee pods; Dog friendly; Competitive salary + equity; More benefits coming very soon