Business Process Lead

We are seeking a Senior Business Analyst to support our Transformation Program, including PMO governance, analytics, RAID management, stakeholder communication, and Hypercare stabilization. This role plays a critical role in ensuring the successful deployment, stabilization, and continuous improvement of solutions across the enterprise. This role operates within the Transformation Management office and partners closely with program leadership, solution delivery teams, business stakeholders, and operations to ensure controlled execution through best practices' adoption, risk visibility, disciplined change management, and seamless transition to support operations. Travel: up to 10% (as needed for cross-site coordination).

Responsibilities

Manage PMO governance frameworks, including establishing and maintaining project governance structures, status reporting, milestone tracking, decision logs, and change control processes for SAP workstreams; Perform data analytics and reporting, developing and maintaining KPIs, dashboards, and analytical reports to track program performance, adoption metrics, defect trends, and business value realization; Maintain and manage the RAID log, proactively identifying, assessing, and escalating Risks, Assumptions, Issues, and Dependencies; Drive Hypercare support and issue resolution, monitoring post-go-live operations, triaging incidents, coordinating with functional and technical teams, and ensuring system stabilization within defined SLAs; Contribute to lessons-learned sessions and continuous improvement initiatives for SAP program delivery; Support change management activities, including training coordination and end-user adoption strategies; Collaborate with cross-functional teams (Finance, Supply Chain, Manufacturing, IT) to align SAP solutions with business objectives; Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs; Other duties as assigned by manager

Requirements

Bachelor's degree in Business Administration, Information Technology, Computer Science, Engineering, or related field; Minimum 5+ years of experience in Business Analysis; At least 3 years supporting SAP implementation/upgrade programs (e.g., S/4HANA, ECC); Strong knowledge of PMO governance, including status reporting, milestone tracking, and change control; Proven expertise in RAID management (Risks, Assumptions, Issues, Dependencies); Experience with Hypercare / post-go-live support processes; Proficiency in data analytics and visualization tools (e.g., Power BI, Excel); Excellent stakeholder communication skills, including executive-level reporting and presentation; Fluency in English language, written and verbal; Strong written and verbal communication skills; Strong planning and organizational skills

Nice to have

PMP (Project Management Professional) or PRINCE2 certification; CBAP (Certified Business Analysis Professional) or equivalent; Certified Scrum Master (CSM); Project management skills; Ability to navigate ambiguity