Business Specialist

As a Business Specialist, you are an important contributor in providing business insights through analysing, forecasting, reporting and monitoring our business and commercial information, that support the identification of business improvement programs. You thrive on providing the data, analysis and insights for critical decision-making purposes that support Telstra in reaching our strategic objectives as an organisation. The Business Specialist supports the delivery and adoption of technology change across the field workforce management, mobility and geospatial platforms used by Telstra Field Services. The role connects operational users with technology delivery teams across requirements, testing, release, training and post-implementation support.

Responsibilities

Agile product ownership: backlog input, coordinating feature teams, pilots and phased rollout; Software development lifecycle and release management; ITIL-aligned change, planned outage and incident communication; Business readiness and organisational change management; Continuous improvement intake and governance, including assessment through operational decision forums; Product ownership of a geospatial platform modernisation, covering deployment planning, licence and cost management, pilot selection, feedback loops and rollout of features such as CNI and red line mark-up; Running improvement initiatives across multiple stakeholders, from discovery through to deployment; Producing training and support materials, including instructional videos, for field users; Presenting system changes to operational leadership and business forums; Supporting the delivery and adoption of technology change across field workforce management, mobility and geospatial platforms used by Telstra Field Services; Connecting operational users with technology delivery teams across requirements, testing, release, training and post-implementation support

Requirements

Bachelor degree in Information Systems, Information Technology or a related discipline; Gathering and analysing business requirements, and turning operational needs into system change requests; Pre-release testing and quality assurance, including checking application behaviour against business requirements; Managing releases and communicating changes for code, configuration, reference data and patch releases; Coordinating application licences and user access; 3+ years in an ICT business analysis, business systems or product role; Understanding of how field technicians work and how system changes affect day-to-day operational work

Nice to have

A product ownership or business analysis certification, such as PSPO, CSPO or IIBA; ITIL Foundation; Experience in telecommunications, utilities or field service operations; Experience supporting the replacement of end-of-life or limited-support platforms; Experience with Field workforce management, scheduling and mobile technician applications; Experience with Esri ArcGIS, including ArcGIS Field Maps, and migrating from legacy GIS platforms; Experience with network mapping and records applications

Benefits

Flexible working; Gender Affirmation Leave; Telstra's Additional Leave Day; Pay for performance incentive programs; Parental leave (16 weeks full pay or 32 weeks half pay) with superannuation contributions on paid and unpaid parental leave; Unlimited learning with access to 17,000 learning programs and university credits toward degrees and Master's programs; Global presence across 22 countries; 25% off Telstra products and services and discounts from over 240 brands and partners