Business Support Officer

Animal Emergency Service (AES) Canberra is seeking a proactive and highly organised Business Support Officer to support the day-to-day operations of our busy emergency veterinary hospital. Reporting to the Hospital Operations Manager (or Hospital Administrator/Hospital Director), you will provide broad administrative and operational support across the hospital. This is a varied role that requires strong organisation, initiative and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

Providing administrative support to hospital leadership and operational teams; Coordinating schedules, records, documentation and operational reporting; Supporting onboarding activities and training coordination; Assisting with rostering and team administration where required; Managing inventory ordering, stock tracking and equipment repair coordination; Supporting invoice processing, reconciliations and expense management; Maintaining WHS, training and compliance records; Coordinating communication between hospital teams, vendors and support functions; Tracking actions, projects and operational follow-ups to ensure deadlines are met

Requirements

Previous experience in administration, business support, operations or office coordination; Excellent organisational and time-management skills; Strong attention to detail and follow-through; Exceptional communication and stakeholder management abilities; Confidence using Microsoft Office and business systems; Ability to prioritise competing tasks in a busy environment; A proactive, solutions-focused approach

Nice to have

Experience with inventory management, accounts administration or WHS coordination

Benefits

Hybrid working arrangements offering flexibility and work-life balance; Competitive pay of $35–$40 per hour plus superannuation; Purpose-driven work supporting a hospital that makes a real difference every day; Supportive leadership and collaborative team culture; Career development opportunities within a growing national organisation; Employee wellbeing and recognition programs