Business Travel Support Agent

Business travel support agent required for this global travel organisation. You will be working from home after 2 weeks training in the office. This is a Thursday to Monday role. Weekdays working 12 noon to 8.30pm and Saturday and Sunday 9am to 5.30pm.

Responsibilities

Supporting the company's independent consultants who look after both corporate and leisure clients; Actioning requests sent over to the helpdesk, such as issuing/reissuing and refunding complex airline tickets; Helping advisors with systems such as Concur, Dolphin etc; Helping with ADMS, GDS issues, Sabre, Amadeus and Galileo; Assisting new advisors with setup and running training sessions; Managing the UK hotel inbox; Supporting advisors with NDC requests; Quality checking advisors' bookings

Requirements

Minimum 5 years business/leisure travel experience; Excellent GDS knowledge (Sabre, Amadeus and Galileo; at least 2); Strong fares and ticketing knowledge; Good British rail and European train knowledge; Good knowledge of Concur

Nice to have

Mix of corporate and leisure travel experience

Benefits

Pension; 25 days holidays; Bupa; up to 5% bonus; life insurance