Butler (Casual)

We’re currently searching for a Butler to join our team and deliver exceptional, highly personalized service to our guests. If you’re intuitive, discreet, and passionate about crafting unforgettable guest experiences, we have a role for you. We’re currently seeking a Butler to act as a dedicated point of contact throughout each guest’s stay. This role is all about anticipation, personalization, and creating seamless, meaningful experiences. You’ll ensure every detail is considered, from in-room touches to curated moments, reflecting our ethos of luxury, sustainability, and genuine care. Working closely with housekeeping, concierge, food & beverage, and spa teams, you’ll coordinate every aspect of the guest journey. Success in this role comes from emotional intelligence, precision, and the ability to deliver thoughtful, intuitive service in a fast-paced environment.

Responsibilities

Deliver exceptional, highly personalized service to guests; Act as a dedicated point of contact throughout each guest's stay; Ensure every detail is considered, from in-room touches to curated moments; Coordinate every aspect of the guest journey with housekeeping, concierge, food & beverage, and spa teams

Requirements

Passionate about delivering exceptional, personalized service in a luxury environment; A natural communicator with a warm, professional, and discreet approach; Highly detail-oriented, with the ability to anticipate guest needs proactively; Strong organisational and multitasking skills, able to manage multiple requests seamlessly; Confident handling guest requests such as dining reservations, special occasions, unpacking/packing, and bespoke experiences; A collaborative team player who works closely with multiple departments to ensure seamless service delivery; Maintains the highest level of discretion and integrity when handling guest information; Solution-oriented, with the ability to handle guest concerns calmly and professionally; Flexible and adaptable, with availability to work shifts including evenings, weekends, and holidays

Nice to have

Previous experience in a luxury hotel, private residence, or butler service role is preferred

Benefits

Designed by Nature work environment; Health & Wellness – Competitive Vision, and EAP program; Retirement Planning; Paid Personal Days; Career Advancement; SH University – Offers eligible team members a chance to grow and flourish through professional development and certifications via our exclusive online learning platform; Team Member Recognition Program – Earn rewards and pay it forward while doing all the good you can